Are you a self-starter who learns quickly, has a passion for building relationships, and is ready to take on a challenge? Are you interested in shaping the future of education by impacting student learning? If so, you might be the perfect fit for Kritik’s Customer Success Specialist role!

Kritik is Canada’s fastest-growing EdTech startup, revolutionizing education with our peer-to-peer learning and AI authorship tracking platforms (Kritik360 & VisibleAI). We empower educators to assess students' critical thinking skills through collaboration and critique, creating a more engaging and impactful learning experience.

Having recently achieved Product-Market Fit (PMF), Kritik is scaling rapidly as we aim to grow our business from $2M to $10M ARR in the next few years. As part of our ambitious journey, we’re expanding our footprint across universities in the US and Canada.

Join our dynamic team and help shape the future of education while unlocking your potential in a high-growth tech environment.

What You'll Do:

As a Customer Success Specialist, you’ll play a pivotal role in ensuring revenue retention and customer happiness:

• Oversee a rapidly growing pipeline of existing accounts, and be directly responsible for their renewal and the upselling/adoption of new features
• Review professors’ experiences with the platform and take a consultative approach to helping them overcome any issues they encounter
• Collaborate with our Sales, Marketing, and Product teams to ensure a smooth experience throughout the customer lifecycle
• Work with our Director of Customer Success to build processes and identify areas for improvement in efficiency

What We’re Looking For:

• Post-secondary education (Degree or Diploma preferred) in a related field
• Motivated self-starter who takes initiative to get the job done
• Goal-oriented and driven to meet company targets and KPIs
• Strong verbal and written communication skills
• Comfortable working with technology; you can grasp a new technology quickly and convey its value, functionality, and features to others
• Strong interpersonal skills and a desire to build lasting relationships with clients
• Prioritizing, time management, and organizational skills
• Interest in learning more about the education industry, including best teaching and learning practices (training provided)
• Ability to handle objections to renew by providing effective solutions to maximize renewal and upsell opportunities
• Willingness to travel within Canada and the US for campus visits and conferences once or twice per year.

Nice-to-Haves:

• Education/teaching background or instructional design experience
• Startup experience
• Sales experience

Why join Kritik?

We’re not just offering a job—we’re offering a career packed with growth opportunities and rewards:

• Competitive compensation: Base salary of $55-65k + bonus.
• Benefits for Peace of Mind: Full health and dental coverage.
• Ownership: Generous stock option plan, because we want you to own what you help build.
• Career progression: Opportunities to grow into CSM quickly, or Enterprise AM and management roles within just a few years.
• Autonomy and impact: We trust our team to innovate and bring new ideas to the table. No micromanaging here!
• Culture of excellence: Be part of a team built on honesty, transparency, creativity, and collaboration.
• Team bonding: Weekly remote activities to keep our team connected and energized, as well as twice-annual in-person events in Toronto.

About the Opportunity:
This is your chance to join an early-stage company at the turning point of scaling. You’ll be at the forefront of a revolution in EdTech, playing a critical role in expanding a platform that transforms the way educators teach and students learn. Our remote-first employees are waiting to get to know you!

If you’re ready to take on an exciting challenge and grow your career with a purpose-driven company, we’d love to hear from you.

This role requires M-F 9am-5pm ET working hours. Some flexibility is available.

Kritik welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.