Lead Business Analyst
IT
Bengaluru, Karnataka, India
Posted on Jul 24, 2026
About Leadsquared
LeadSquared is a B2B SaaS CRM and marketing automation platform that helps sales and marketing teams across industries capture, engage, and convert leads efficiently. Headquartered in Bengaluru, LeadSquared serves customers across BFSI, healthcare, education, and other high-growth sectors.
Role Summary
We are looking for a sharp, analytical Business Operations Analyst to join our BizOps team in Bangalore. This role sits at the intersection of data, process, and strategy working closely with Sales, Customer Success, Marketing, and Leadership to drive operational efficiency and business insight. A strong working knowledge of the LeadSquared (LS) platform is essential, as the role involves using LS extensively to pull data, configure workflows, and support process automation.
Key Responsibilities
LeadSquared is a B2B SaaS CRM and marketing automation platform that helps sales and marketing teams across industries capture, engage, and convert leads efficiently. Headquartered in Bengaluru, LeadSquared serves customers across BFSI, healthcare, education, and other high-growth sectors.
Role Summary
We are looking for a sharp, analytical Business Operations Analyst to join our BizOps team in Bangalore. This role sits at the intersection of data, process, and strategy working closely with Sales, Customer Success, Marketing, and Leadership to drive operational efficiency and business insight. A strong working knowledge of the LeadSquared (LS) platform is essential, as the role involves using LS extensively to pull data, configure workflows, and support process automation.
Key Responsibilities
- Partner with functional leaders (Sales, CS, Marketing) to identify process gaps and drive operational improvements.
- Build, maintain, and interpret dashboards and reports on pipeline, funnel, retention, and revenue metrics.
- Work hands-on within LeadSquared (LS) to manage lead/opportunity workflows, automation rules, custom fields, and reporting views.
- Support monthly/quarterly business reviews (MBRs/QBRs) with data-backed insights and executive-ready summaries.
- Design and document SOPs for cross-functional processes; drive adoption and compliance.
- Conduct root-cause analysis on operational issues (data hygiene, process breakage, SLA misses) and recommend fixes.
- Collaborate with RevOps/Sales Ops and IT teams on system integrations, data flows, and tool rationalization.
- Own ad-hoc analyses and projects requested by leadership, translating business questions into structured data outputs.
- Working knowledge of LeadSquared (LS) lead/opportunity management, workflows, automation, and reporting modules.
- 2 - 4 years of experience in Business Operations, Sales/Revenue Operations, or a related analytical role, preferably in B2B SaaS.
- Strong proficiency in Excel/Google Sheets; working knowledge of SQL and/or Power BI is a strong plus.
- Excellent analytical and problem-solving skills, with the ability to convert data into clear business narratives.
- Strong communication skills comfortable presenting findings to cross-functional and senior stakeholders.
- Process-oriented mindset with attention to detail and a bias for structured documentation.
- Bachelor's degree in Engineering, Business, Commerce, Statistics, or a related field.
- Prior experience configuring or administering a CRM platform (LeadSquared, Salesforce, HubSpot, or similar).
- Exposure to automation tools (Power Automate, Zapier) or basic scripting (Python/JavaScript).
- Experience supporting MBR/QBR cycles or executive scorecards.
- The opportunity to work at the intersection of data, strategy, and technology in a fast-growing SaaS company.
- Direct visibility with cross-functional leadership and a hands-on role in shaping how the business runs.
- A collaborative, ownership-driven culture based out of our Bangalore office.