As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues.

Accountabilities

Troubleshoots client issues via telephone, email or web conferencing software.
Records customer inquiries by documenting inquiry and response in Salesforce.
Performs new client training to large and small groups via web conferencing software.
Documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution.
Works in tandem with the Customer Solution Management team on CAS-specific issues and projects.
Be on time and prepared for deadlines, project milestones & responsibilities, and team meetings.
Other duties as assigned.

Position Requirements

Bachelor’s degree strongly preferred.
High comfort level explaining technical skills to others
Flexibility to work shifts between 9AM and 8PM
Strong interpersonal, written, and verbal communication skills
Previous telephone and written support experience
Demonstrated experience with MS Office Suite and web-based information sources
Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment