The Help Desk Technician I at Lightcast is an entry-level IT role focused on providing technical support to employees, ensuring smooth operation of IT systems, and delivering a positive user experience. This position requires strong technical skills, clear communication, and a service-oriented mindset to help users resolve technical issues efficiently.

Major Responsibilities:

Provide first-level technical support for hardware and software issues, escalating complex problems as needed

Assist employees with IT-related inquiries, troubleshooting, and system usage guidance

Perform hardware maintenance and repairs for devices such as laptops, workstations, and printers

Install, configure, update, and troubleshoot software applications

Maintain accurate documentation of support requests, issues, and resolutions

Deliver basic IT training to improve user self-sufficiency

Support IT security policies and ensure compliance to protect company systems and data

Manage IT inventory, including tracking hardware/software and handling asset management

Education and Experience:

Associate degree in Information Technology, Computer Science, or a related field or

At least 1 year of experience in a help desk or technical support role