Responsibilities

Program Operations & Student Experience

• Oversee daily operations of the learning center, ensuring a safe, engaging, and academically rigorous environment.
• Design and refine educational programs to attract and retain students, aligning with market demand and organizational goals.
• Monitor student satisfaction and progress, implementing improvements to boost retention and referrals.

Business Growth & Student Recruitment

• Collaborate closely with BD and Sales teams to develop and execute strategies for student recruitment, enrollment growth, and community outreach.
• Analyze market trends and competitor activity to identify opportunities for program expansion or new offerings.
• Track and report on KPIs, including student enrollment numbers, conversion rates, and revenue targets.
• Support sales initiatives by providing program insights, success stories, and data to enhance marketing collateral.

Cross-Functional Collaboration

• Partner with BD/Sales to align program offerings with customer needs and promotional campaigns (e.g., open houses, trial classes).
• Work with the curriculum team to ensure programs are competitively differentiated and market-ready.
• Coordinate with marketing to amplify local brand awareness and drive lead generation.

Financial & Resource Management

• Develop and manage center budgets, optimizing resource allocation (staff, materials) to balance quality and cost efficiency.
• Forecast enrollment trends and adjust staffing/resources to meet demand.

Stakeholder Engagement

• Build relationships with parents, schools, and community partners to strengthen enrollment pipelines.
• Communicate program value propositions and student outcomes to stakeholders in English and Chinese.

Team Leadership

• Recruit, train, and mentor center staff to deliver exceptional service and meet recruitment/retention goals.
• Foster a culture of accountability, linking team performance to student recruitment and satisfaction metrics.
• Lead the development and implementation of educational programs that align with LingoAce's mission.
• Manage projects related to curriculum design, ensuring they meet quality standards and learner needs.
• Oversee change management initiatives to enhance teaching methodologies and student engagement.
• Collaborate with cross-functional teams to integrate technology into educational practices.
• Analyze program effectiveness through root cause analysis and implement improvements as necessary.
• Ensure timely project delivery while managing resources effectively.