Customer Enablement Manager
Litmos
Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you’re in the right place!
Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.
We are seeking a strategic, customer-obsessed Customer Enablement Manager to join our growing team. In this role, you will be the face of Litmos during the onboarding journey—equipping customers with the knowledge and confidence to successfully implement and manage their learning programs.
Your mission: to guide new customers through a structured onboarding experience that aligns their unique goals with the full capabilities of Litmos. You’ll teach platform fundamentals, best practices, and operational workflows—empowering customers to independently manage their LMS long after go-live. You are not a doer—you’re a coach, consultant, and trusted advisor.
Key Responsibilities
- Lead the customer onboarding experience: Partner with new clients to understand their learning goals, organizational context, and success metrics.
- Create tailored enablement plans that align to customer use cases and implementation packages, ensuring early wins and long-term value.
- Deliver virtual training sessions to teach system setup, administration, reporting, and day-to-day operations using best practices.
- Coach customers on platform ownership: Educate users to independently manage their LMS; act as a consultant—not an implementer—of system tasks.
- Drive customer accountability: Guide timelines and project progress, ensuring customers meet key milestones and stay on track.
- Transition customers post-onboarding to their Account Executive and Customer Success Manager (or Customer Enablement Executive) upon go-live.
- Document and contribute to internal playbooks, knowledge base articles, and process improvements to scale the enablement function.
- Collaborate cross-functionally with Sales, Professional Services, Support, and Customer Success to deliver a seamless customer journey.
What You Bring
- 2–5 years of experience in onboarding, customer success, or consulting—preferably in a Saas LMS/e-learning environment.
- Strong knowledge of learning technologies, instructional design, or LMS administration.
- Exceptional communication and presentation skills; ability to clearly articulate complex ideas to diverse audiences.
- Experience managing multiple onboarding projects with attention to detail and a focus on customer outcomes.
- A proactive, customer-centric mindset; you enjoy teaching others and helping them succeed.
- Gainsight and/or Planhat knowledge preferred
- Bachelor’s degree or equivalent experience required.
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.