Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.

The Customer Services department is seeking to recruit a Key Accounts Coordinator on a fixed-term 12 months contract. The successful candidate will report directly to the Key & Speciality Accounts Manager. They will take full ownership of all aspects of managing their designated Key Accounts including resolving all queries, scheduling and attending regular meetings with the customers and providing monthly business reports.

This is a varied and challenging position which will involve:

Understanding Key Account customers requirements
Developing and improving the EDI relationship
Scheduling and attending meetings
Resolving and responding to queries and claims promptly
Producing minutes and controlling the action points from the meetings
Monitor the despatch performance of orders assisting in warehouse workload management
Actively involved in the change management process; raising and testing change management forms as required

The ideal candidate will have the following skills, knowledge and experience:

Recent experience of face to face Key accounts management
Excellent written and verbal communication skills
Excellent working knowledge of Microsoft Office Excel (preferably 2010)
Flexible and willing attitude
Demonstrate attention to detail
Used to dealing with SLAs and tight deadlines with changing customer demands
A thorough understanding of Customer Services Processes would be an advantage

This is an exciting role which requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of the publishing distribution market would be an advantage.

The position will be 35 hours per week and hours of work will vary (starting between 8.30am & 9.30am and finishing between 4.30pm & 5.30pm) Monday to Friday (8 hours per day including a 1 hour break). This position is based at our offices in Basingstoke.

All applicants must have the right to live and work in the United Kingdom.

Department: Key Accounts & Speciality
Locations: Basingstoke (Head office)
Remote status: Hybrid Remote
Employment type: Full-time
Employment Status: Fixed term

Basingstoke (Head office)

What we offer!

Hybrid Working
Employee benefits package

Life insurance, Group Income protection, EAP, Private medical insurance, Pension, Cycle to work, Gym memberships, Tastecards, Sight tests and glasses contribution, On-site health checks and flu vaccinations and many more.....
A positive, inclusive and diverse workplace to begin your career journey.

Workplace & culture

We are a professional, hard-working, mutually supportive group of people who strive to be the best at what we do and have fun doing it. This collective approach has led to Pan Macmillan winning the coveted Publisher of the Year Award at The British Book Awards three times in recent years.

Our ambition is to continue to nurture the best talent from the most diverse group of people so that we can continue to publish books and support authors and illustrators who make our world a better and happier place.