Macmillan Distribution is recruiting an experienced Key Accounts Coordinator to join our Key & Speciality Accounts Team within our Customer Operations department. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and attending regular meetings with the customers and providing monthly business reports.

This is a varied and challenging position which will involve:

• Understanding Key Account customers requirements

• Developing and improving the EDI relationship

• Scheduling and attending meetings

• Resolving and responding to queries and claims promptly

• Producing minutes and controlling the action points from the meetings

• Monitor the despatch performance of orders assisting in warehouse workload management

• Actively involved in the change management process; raising and testing change management forms as required

You will ideally have the following skills, knowledge and experience:

• Recent experience key accounts management

• Excellent written and verbal communication skills

• Excellent working knowledge of Microsoft Office Excel (preferably 2010)

• Flexible and willing attitude with a good team working ethos

• Demonstrate attention to detail

• Used to dealing with SLAs and tight deadlines with changing customer demands

• A thorough understanding of Customer Services Processes

This is an exciting role which requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of the publishing distribution market would be a bonus!

Macmillan Distribution values are based on ‘Delivering Excellence’ and we expect your own work values to be the same. As such, you will need to demonstrate the ability to be a great communicator with colleagues, external publishers, customers and carriers and be an ambassador for the business. Alongside this, you will need to have excellent working knowledge of Microsoft Excel and previous experience of key account management. See the full job description here.

The working hours are 9.00am - 5.00pm, Monday to Friday (with an hour for lunch).

We will provide you with hybrid working (currently 3 office days/2 WFH), a competitive salary and fantastic benefits including Private Medical Insurance/Medical cash plan, enhanced employer pension contributions, employee discounts portal, 25 days holiday (increasing with service) plus bank holidays, free parking, book discounts, employee assistance programme (help@hand) and much more.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. For more information, visit our website here.

All applicants must have the right to live and work in the United Kingdom.

Closing date for applications: 1 January 2026

No agencies.

Department

Key Accounts & Speciality

Locations

Basingstoke (Head office)

Remote status

Hybrid

Employment type

Full-time

Employment Status

Permanent