Senior Site Reliability Engineer

Impact the Moment
Are you looking for a career that makes a positive difference in your life and reimagines learners and educators across the globe? Do you want to work with fun and social people in a positive and engaged virtual office environment?

We are hiring a Senior Site Reliability Engineer who will build and support reliable, high-capacity, and well-performing systems in support of our mission to protect and improve the McGraw Hill customer platforms, with an ever-watchful eye on reliability, security, performance, cost, and operational excellence.

As a Sr Site Reliability Engineer, you will collaborate in a DevOps model with product development teams; designing, deploying, and managing automation tools that increase predictability as well as time to market while reducing cost.

Our cloud stack includes:

• Cloud: AWS ( Cloudfront, S3, EC2, ECS, SES, SQS, SNS, Load Balancing, VPC, Config, Systems Manager, Lambda, API Gateway, DB services many more).
• Azure ( Azure cloud know how, subscription groups, security, SQL Server)
• Administer and support Windows Server (2016/2019/2022) in Azure and hybrid environments.
• Configure and manage Active Directory, Azure AD, and hybrid identity (AAD Connect),Group Policy, DNS, DHCP
• Perform OS hardening, patching, upgrades, and lifecycle management
• Azure Arc, Manage Azure services such as VNETs, NSGs, Load Balancers, Azure Backup, Azure Monitor, Log Analytics.
• Proficiency in PowerShell scripting
• Cloud (OCI cloud know how a plus. ( Exacs,OCI Compute, Load Balancers, Networking, VCN, Object storage)
• Infrastructure as Code: Terraform
• Programming: Python, Golang, Bash , Ansible
• Containers: AWS ECS, EKS, OKE
• Security: Rapid7, WAF
• Web: Apache httpd, Apache Tomcat, Angular
• Config Management and provisioning: Ansible, Packer
• Telemetry: NewRelic, CloudWatch, DataDog
• DevSecOps: Artifactory, Jenkins, CircleCI, SonarQube, Jfrog X-Ray, Control Tower, GitHub Enterprise and more

Your contributions:

Cloud Engineering

• Collaborate with product development teams in a DevOps model, designing, deploying, and managing automation tools to enhance predictability and accelerate time to market
• Identify the highest-impact opportunities to optimize existing systems; ensuring “right-sized” solutions in consideration of technical and business constraints
• Drive initiatives to enhance system reliability and performance
• Ensure repeatability, traceability, and transparency of our infrastructure automation (infrastructure-as-code, monitoring-as-code)
• Participate in continual learning of the AWS ecosystem, game day scenarios, and professional conferences
• Actively monitor AWS costs, using optimization tools to maximize ROI while meeting Service Level Objectives.

Observability Engineering

• Ownership of reliability, uptime, system security, cost, operations, capacity, resiliency, and performance-analysis thereof
• Leads initiatives to improve the reliability and stability of applications and platforms using data-driven analytics to improve service levels
• Ensure that the architecture and deployment models are adequately designed to meet SLA commitments
• Serve as the primary point of contact during major incidents for your application, and demonstrate the ability to identify and resolve issues that trigger on-call alarms.
• Maintain and enhance telemetry systems to improve visibility into application performance and business metrics, ensuring operational workloads are effectively managed
• Develop, communicate, collaborate, and monitor standard processes to promote the long-term health and sustainability of operational development tasks

DevSecOps

• Support healthy software development practices, including complying with agile software development methodology, building standards for code reviews, work packaging, and continuous delivery
• Partner with CyberSecurity and develop plans and automation to respond to new risks and vulnerabilities

Resiliency Engineering

• Collaborate with dev teams to identify failure points and blast radius of systems
• Validate the effectiveness of monitoring and observability configurations
• Coordinate failure injection testing
• Observe and document steady state production levels, growth patterns
• Plan and forecast for seasonal growth, communicate trend lines with leadership, enhance infrastructure scaling plans to accommodate 2x planned load
• Coordinate improvements of existing software and infrastructure to meet resiliency goals

Mentor and nurture engineers across varying levels of experience; foster growth by setting high-reaching goals, and providing support to achieve them.

Ability to expand and collaborate across different levels and stakeholder groups.

Documents and shares knowledge within the organization via internal forums and communities of practice.

Good to have Kubernetes experience, EKS or managed their own Kubernetes clusters

• Must have used terraform to create infrastructure within AWS. Must bring an automation-first mindset to the team.
• On-call participation required. Person will lead triage bridges when necessary
• Will be expected to monitoring customer experience, application metrics like golden signals/KPIs and infrastructure health.
• Needs to work proactively across team boundaries on a daily basis.

Qualifications

• Experience as a software engineer, with practical experience developing, debugging, and deploying enterprise applications
• Experience with infrastructure automation technologies, preferably Terraform
• Experience in container/container-fleet-orchestration technologies, preferably EKS or ECS
• Versatility with troubleshooting diverse sets of hosting technologies: web server platforms, application platforms, operating systems, network components, virtualization technologies, storage, and database platforms.
• Experience with continuous-deployment based software development lifecycles (e.g. CI/CD)
• Experience with application caching strategies and high concurrency workloads
• Strong communication, problem solving, root cause analysis and systems engineering skills
• Ability to design and manage escalation response plans from monitoring, react, respond, remediate and retrospect in culturally aligned (proactive, customer focused, collaborative, data-driven) ways.
• Demonstrated expertise building and managing highly scaled production infrastructure in the cloud
• BS Degree in Computer Science (or related technical field and/or equivalent industry experience)

Why work for us?
At McGraw Hill, we believe in creating a workplace where employees feel valued, supported, and empowered to make a difference. As part of our team, you’ll enjoy opportunities to work on cutting-edge technologies and impactful projects, a collaborative and inclusive work environment, access to professional development and growth opportunities, and competitive compensation and benefits packages.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.