🪃 About Memorang

Memorang is the AI stack for education—an end-to-end agentic framework to build, launch, and monetize learning apps and content 50X faster.

As a research and deployment company (think: ElevenLabs for education) we were the first edtech to monetize LLMs (early 2022), won #1 (of 1,500) in the Vercel AI Accelerator, have partnered with some of the largest players in our space, and are slated to deploy to tens of millions of users. We currently power official apps across diverse domains—from TOEFL exam preparation to training for physician assistants and nail technicians to FAA certification. The sky is the limit. Best of all, we're profitable and rapidly growing.

> *“Memorang has literally the best gen AI results I’ve seen applied to a real world problem”

• Director of Trust and Safety, Google Deepmind*>

Generative AI represents both an existential threat and an exponential opportunity for education. By joining Memorang, you'll help reshape learning and career infrastructure on a global scale.

🎯 About the Position

Imagine being the trusted partner behind the credentialing standards for entire professions, impacting millions as the workforce rapidly evolves. As a Technical Account Manager at Memorang, you won’t just manage relationships; you’ll unlock trapped value by operationalizing and productizing our customers’ expertise, IP, and brand strength at scale through interconnected AI agents and knowledge graphs. This is service as software, where highly modular systems and workflows adapt around the unique needs and vision of each organization, allowing them to reach and empower more people than ever before.

You’ll work alongside global publishers, official credentialing organizations, and industry leaders who hold the keys to opportunity for entire sectors. Your role is to think creatively and strategically from first principles, surfacing opportunities where others see obstacles, and guiding our partners through an AI transformation that is both an existential threat and a historic opportunity. The solutions you help build won’t just be learning tools, but end-to-end career learning infrastructure—systems that enable rapid upskilling, reskilling, and economic mobility as the demands of the workforce rapidly shift.

If you want your work to unlock potential, shape industries, and empower millions to learn, grow, and adapt in a world transformed by AI, this is your platform. Join us to help build what comes next.

🧠 What You’ll Do

🛠️ Champion Customer Success & Enablement

• Lead technical onboarding for strategic enterprise accounts, ensuring seamless integration and adoption of Memorang’s AI platform
• Provide expert guidance and training on AI-native workflows, empowering partners to independently scale their solutions
• Facilitate partner enablement by crafting documentation, FAQs, and self-serve resources tailored to technical and non-technical audiences
• Act as a trusted advisor, understanding customer goals deeply to recommend optimal use cases and configurations

📈 Drive Strategic Account Growth

• Proactively manage and expand strategic accounts by aligning Memorang’s solutions with client objectives and growth opportunities
• Develop and execute structured account plans, tracking key performance indicators and ensuring renewals and expansions
• Establish clear customer health metrics, actively managing risk, and addressing potential issues before they escalate

🔧 Technical Advocacy & Escalation Management

• Serve as the frontline response for technical escalations, swiftly diagnosing issues, coordinating resolution, and communicating transparently with stakeholders
• Partner with Product and Engineering to represent customer needs, drive roadmap priorities, and close feedback loops
• Maintain detailed technical knowledge of Memorang’s products to support troubleshooting, integrations, and technical deep dives

🏃 How to Hit the Ground Running

You must have:

• 5+ years in a customer-facing technical role (Technical Account Management, Solutions Engineering, Customer Success Engineering, or Professional Services)
• Proven track record managing strategic enterprise accounts, driving technical enablement, adoption, and growth
• Strong understanding of SaaS, APIs, SDKs, and experience guiding customers through technical integrations
• Exceptional communication skills, capable of clearly explaining complex technical concepts to diverse audiences, from developers to executives
• Demonstrated project management experience leading technical implementations and ensuring successful outcomes

➕ Bonus Points

• Background in EdTech, credentialing systems, or enterprise learning platforms
• Experience integrating APIs and working with platforms like LMS, CMS, or certification management systems
• Technical exposure to AI technologies, including LLMs, retrieval pipelines, vector databases, and prompt engineering
• Proficiency in analytics and monetization tools such as Mixpanel, RevenueCat, or Stripe
• Certifications or formal training in project management methodologies (Agile, PMP, Scrum)

🛠 Tools We Use

Productivity Stack

• Communication: Plain, Slack (+Teams, Sharepoint)
• Organization: Notion, Linear, Airtable, Drive
• AI: ChatGPT, Gemini
• Automation: Zapier, n8n
• Design: Figma, Canva

Product Development Stack

• React, React
• Frameworks: React, React Native,
• Hosting: Next.js, LangGraph
• Tools: Expo, Sentry, Mixpanel, OneSignal
• TypeScript, Node, React
• DBs: Supabase, Neo4j, Redis

🤝 Soft Skills

• High empathy with a proactive, customer-first mindset
• Excellent written and asynchronous communication skills, especially in remote or distributed settings
• Comfortable navigating ambiguity and able to independently drive clarity, process, and structure
• Collaborative and cross-functional, effective at bridging technical and business stakeholders
• Growth-oriented, adaptable, and committed to continuous improvement and learning

🎁 Benefits

• Fully remote and async-friendly
• Health insurance coverage
• Monthly wellness stipend
• Paid time off plus national holidays
• Learning resources and professional development support
• One-time home office setup stipend
• Flexible working hours

🌟 Why Join Memorang?

• Directly impact strategic accounts, influencing how millions of learners worldwide experience our products
• Shape the Technical Account Management function from the ground up, creating scalable customer success processes
• Collaborate closely with Product and Engineering teams, driving customer-driven innovations
• Work at the forefront of AI-powered education, solving complex, rewarding problems daily
• Be part of a high-trust, fast-moving remote team committed to growth, autonomy, and genuine impact

📧 How to Apply

Send the following to [email hidden]:

• Your CV or LinkedIn
• A short note (no more than 4 sentences), where specify your interest in the role
• Optional: Link to a portfolio, GitHub repo, or past project you’re proud of
• Subject line: Memorang Application: [Name Of Role]

At Memorang, we’re passionate about AI, but when it comes to expressing your interest in this role, we want to hear directly from you, not an AI model. As leaders in applied AI and agent technologies, we’re even planning to hire AI agents for certain roles (no human required for those positions). But if you want to be the human in the loop shaping the future, it’s essential that you engage with us authentically and as yourself!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or genetic information. We are committed to creating an inclusive work environment where everyone is treated with respect.