šTechnical Account Manager (AI)
Memorang
Software Engineering, IT, Sales & Business Development, Data Science
Los Angeles, CA, USA
Posted on Jan 6, 2026
šŖ About Memorang
Memorang is the AI stack for educationāan end-to-end agentic platform that enables enterprises to rapidly build, launch, and monetize AI-powered learning apps, assessments, and content at scale. We partner with leading credentialing bodies, publishers, and regulatory organizations to operationalize their subject-matter expertise into scalable, AI-native products. From test prep and licensing to continuing education and workforce training, Memorang powers the infrastructure behind millions of learning journeys. As a research and deployment company we were the first edtech to monetize LLMs (early 2022), won #1 (of 1,500) in the Vercel AI Accelerator, and partner closely with open-source and foundational model companies. Best of all, weāve bootstrapped to millions in revenue and profitability and are currently in hyper-growth mode without any sales or marketing.
āMemorang has literally the best gen AI results Iāve seen applied to a real world problemā - Director of Trust and Safety, Google Deepmind
Generative AI represents both an existential threat and an exponential opportunity for education. By joining Memorang, you'll help reshape learning and career infrastructure on a global scale.
šÆ About the Position
Imagine being the trusted partner behind the credentialing standards for entire professions, impacting millions as the workforce rapidly evolves. As a Technical Account Manager at Memorang, you wonāt just manage relationships; youāll unlock trapped value by operationalizing and productizing our customersā expertise, IP, and brand strength at scale through interconnected AI agents and knowledge graphs. This is service as software, where highly modular systems and workflows adapt around the unique needs and vision of each organization, allowing them to reach and empower more people than ever before.
Youāll work alongside global publishers, official credentialing organizations, and industry leaders who hold the keys to opportunity for entire sectors. Your role is to think creatively and strategically from first principles, surfacing opportunities where others see obstacles, and guiding our partners through an AI transformation that is both an existential threat and a historic opportunity. The solutions you help build wonāt just be learning tools, but end-to-end career learning infrastructureāsystems that enable rapid upskilling, reskilling, and economic mobility as the demands of the workforce rapidly shift.
If you want your work to unlock potential, shape industries, and empower millions to learn, grow, and adapt in a world transformed by AI, this is your platform. Join us to help build what comes next.
š§ What Youāll Do
š ļø Champion Customer Success & Enablement
Lead technical onboarding for strategic enterprise accounts, ensuring seamless integration and adoption of Memorangās AI platform
Provide expert guidance and training on AI-native workflows, empowering partners to independently scale their solutions
Facilitate partner enablement by crafting documentation, FAQs, and self-serve resources tailored to technical and non-technical audiences
Act as a trusted advisor, understanding customer goals deeply to recommend optimal use cases and configurations
š Drive Strategic Account Growth
Proactively manage and expand strategic accounts by aligning Memorangās solutions with client objectives and growth opportunities
Develop and execute structured account plans, tracking key performance indicators and ensuring renewals and expansions
Establish clear customer health metrics, actively managing risk, and addressing potential issues before they escalate
š§ Technical Advocacy & Escalation Management
Serve as the frontline response for technical escalations, swiftly diagnosing issues, coordinating resolution, and communicating transparently with stakeholders
Partner with Product and Engineering to represent customer needs, drive roadmap priorities, and close feedback loops
Maintain detailed technical knowledge of Memorangās products to support troubleshooting, integrations, and technical deep dives
š How to Hit the Ground Running
You must have:
5+ years in a customer-facing technical role (Technical Account Management, Solutions Engineering, Customer Success Engineering, or Professional Services)
Proven track record managing strategic enterprise accounts, driving technical enablement, adoption, and growth
Strong understanding of SaaS, APIs, SDKs, and experience guiding customers through technical integrations
Exceptional communication skills, capable of clearly explaining complex technical concepts to diverse audiences, from developers to executives
Demonstrated project management experience leading technical implementations and ensuring successful outcomes
ā Bonus Points
Background in EdTech, credentialing systems, or enterprise learning platforms
Experience integrating APIs and working with platforms like LMS, CMS, or certification management systems
Technical exposure to AI technologies, including LLMs, retrieval pipelines, vector databases, and prompt engineering
Proficiency in analytics and monetization tools such as Mixpanel, RevenueCat, or Stripe
Certifications or formal training in project management methodologies (Agile, PMP, Scrum)
š Tools We Use
Productivity Stack
Communication: Plain, Slack (+Teams, Sharepoint)
Organization: Notion, Linear, Airtable, Drive
AI: ChatGPT, Gemini
Automation: Zapier, n8n
Design: Figma, Canva
Product Development Stack
React, React
Frameworks: React, React Native,
Hosting: Next.js, LangGraph
Tools: Expo, Sentry, Mixpanel, OneSignal
TypeScript, Node, React
DBs: Supabase, Neo4j, Redis
š¤ Soft Skills
High empathy with a proactive, customer-first mindset
Excellent written and asynchronous communication skills, especially in remote or distributed settings
Comfortable navigating ambiguity and able to independently drive clarity, process, and structure
Collaborative and cross-functional, effective at bridging technical and business stakeholders
Growth-oriented, adaptable, and committed to continuous improvement and learning
š Benefits
Fully remote and async-friendly
Health insurance coverage
Monthly wellness stipend
Paid time off plus national holidays
Learning resources and professional development support
One-time home office setup stipend
Flexible working hours
š Why Join Memorang?
Directly impact strategic accounts, influencing how millions of learners worldwide experience our products
Shape the Technical Account Management function from the ground up, creating scalable customer success processes
Collaborate closely with Product and Engineering teams, driving customer-driven innovations
Work at the forefront of AI-powered education, solving complex, rewarding problems daily
Be part of a high-trust, fast-moving remote team committed to growth, autonomy, and genuine impact
ā
š§ How To Apply
Send the following to
careers@memorang.com
and please follow these instructions: Subject line:
Memorang Application: [Name Of Role]
A short note: No more than 4 sentences, indicating specific interest in the role
Background: Your CV or LinkedIn
Past work: Link to a portfolio, GitHub repo, or past project youāre proud of
Using AI in your application is an immediate disqualification. Hereās why: At Memorang, weāre passionate about AI, but when it comes to expressing your interest in this role, we want to hear directly from you, not an AI model. As leaders in applied AI and agent technologies, weāre even planning to hire AI agents for certain roles (no human required for those positions). But if you want to be the human in the loop shaping the future, itās essential that you engage with us authentically and as yourself!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or genetic information. We are committed to creating an inclusive work environment where everyone is treated with respect.