THE COMPANY

MPOWER’s borderless loans and scholarships enable students from around the world to realize their full academic and career potential by attending top universities in the U.S and Canada. The word that comes up the most often in our ~4,000 TrustPilot reviews is the word ‘Dream’; we make educational dreams come true.

As a mission-oriented fintech/edtech company, we move extremely quickly and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $200 million in equity capital from top global investors, which further enables our fast growth and provides our company with financial stability and a clear path to an IPO over the coming years.

Our global team is composed of former management consultants, financial service and technology professionals, and other experts in their respective fields. We work hard, have fun, and are passionate about our cause. For us, MPOWER’s mission is personal.

As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly adapt in an environment where fast change and exponential growth are the norm. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 7 years in a row. We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity and social impact. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background.

THE ROLE

You will be responsible for providing amazing customer experience and delivering world-class technical support. You will be working cross functionally with all of MPOWER’s internal Business Units by providing IT support in a timely manner. You will help onboard new employees, provision hardware, provide hands on support and adhere to MPOWER’s security standards for all employees. You will be responsible for supporting MPOWER’s team globally.

Your responsibilities will include, but are not limited to:

• Onboarding new employees by setting up new license and profiles
• Assisting with inventory management and procurement process, including provisioning hardware and coordinating hardware repairs and maintenance
• Handling system access and maintaining user accounts, passwords, data integrity & security
• Supporting endpoint security standards (monitoring/patching/2-factor authentication)
• Auditing IT controls periodically and helping to evaluate hardware and software solutions and optimizing current usage
• Building and maintaining IT support documentation and driving other strategic IT initiatives
• Championing IT best practices across the whole organization

THE QUALIFICATIONS

• Bachelor’s Degree in any discipline
• 3+ years of experience in IT support for a fast-growing, tech-first company
• Experience with support ticket management and tracking
• Good knowledge of Windows & MacOS
• Familiarity with Google Apps for Enterprise (Gmail, Gcal, GDocs, etc) & Atlassian Suite
• ITIL Foundation Certification
• Familiarity with Network concepts and good understanding of LDAP is a plus
• Strong customer service, problem solving and technical skills
• Extremely thorough and detail oriented with excellent communication skills

A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple-time zones and sites!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.