We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

Interim 4-6 month contract role

This role sits in the Talent team, reporting to the Head of Global Talent. Our team exists to create and deliver a talent advantage for Multiverse, attracting and hiring the best talent and fuelling the growth of the company. After a period of intense scale, we are now reaching the size and maturity to take our talent strategy to the next level.

To deliver on this mission, we need to rely on a strong set of foundations whilst being able to take new initiatives from concept to implementation with speed, agility and precision. As our interim Head of Talent Operations you will have 2 primary drivers:

1) Identify, build, drive efficiencies and process improvements across our entire talent field of view (ATS, capacity planning, HRIS integrations)

2) Lead talent projects across our people & talent team and with stakeholders across Multiverse

The role is 50% project-driven and 50% operating day-to-day, with 30% swings in each direction likely in different phases of the year.

This role will suit someone who has been a postholder as head of talent operations /senior manager talent ops or a people operations manager.

Specifically you will:

• Develop, optimise, and assess scalable talent processes that deliver in a fast-paced, high-volume environment.

• Develop and lead projects end to end which involve multiple stakeholders across the people & talent, finance, operations business units and projects which impact all Multiverse employees.

• Build and execute an effective end-to-end enablement strategy, ensuring we have the foundations at a tech, process and compliance level whilst identifying new initiatives to drive performance, efficiency and results in our talent team.

• Analyse, assess and identify areas for improvement in our hiring enablement and training to ensure all our managers and team are able to apply our hiring philosophy and that it is reflected in our end to end processes across our role descriptions, ATS (Ashby) and internal and external documentation.

• Work with Talent Acquisition, people operations, finance and people partners to ensure our processes are embedded into daily work

• Work with our TA leaders and people partners to ensure that our hiring planning processes are clear and connected with our systems and processes and communication.

• Work with the head of global talent to identify areas we can unblock for our team and hiring managers.

About you:

• Subject matter expertise: You have demonstrable experience leading talent operations across a talent acquisition team. You'll have owned the tech stack in TA (Linkedin ATS, background checks, etc) and have demonstrable experience in implementing systems at an enterprise level.

• Very strong project management skills: e.g. ATS implementations, hiring certification programmes, building enterprise level dashboards and insights, workforce planning and recruiter capacity planning.

• Need for speed: You’ve held a leading people operations or talent operations role in a fast-paced, high-volume growth organisation that has been rapidly scaling, ideally with a presence in both the US and UK.

• Right-hand person: you know how to build relationships with managers of all levels - you’re empathetic, compassionate, effective and commercially minded.

• Talent partnering guru: You know your stuff in the TA space and are a leader on the best, most innovative practices (plus some of the more boring bits, too).

• The job is never done: You pride yourself on your attention to detail and never dropping the ball. You understand that you can only expect excellence if you demonstrate it yourself.