About this role

Reporting to the Senior Manager, AP & AR Operations, as a Senior Accounts Receivable and Payable Analyst, you play a pivotal role in the financial operations of our organization, demonstrating a strong customer orientation and commitment to continuous learning and development. You will oversee a diverse range of responsibilities essential for maintaining seamless financial transactions.

Your primary focus will be addressing inquiries and resolving concerns from suppliers and customers regarding invoices, payments, and account balances with efficiency and professionalism. Collaborating closely with various teams including procurement and finance, you will streamline processes and tackle financial issues proactively. Working alongside your manager, you will optimize procedures, forecast collections, manage payables, nurture customer relationships, and ensure outstanding accounts receivable management, all while maintaining effective internal and external relationships.

Key Accountabilities

• Respond promptly and professionally to customer and vendor inquiries, demonstrating strong communication skills.
• Manage collections, payment applications, and account reconciliations, ensuring accurate financial controls are in place.
• Negotiate and process payments for overdue accounts, utilizing strong problem-solving and decision-making abilities.
• Resolve discrepancies in account balances and investigate held orders, demonstrating attention to detail.
• Administer held orders and perform daily/monthly balancing of accounts receivable and sales, ensuring meticulous record-keeping.
• Handle lock box postings, bank deposits, and process refunds when necessary, maintaining confidentiality and protecting organizational value.
• Stay updated with industry trends and advancements through continuous education and development.

• Maintain positive relationships with customers and vendors through effective communication, negotiation skills, and resolution of disputes or issues.
• Ensure compliance with regulatory requirements and internal policies related to accounts receivable/payable operations, including risk assessment and mitigation.
• Manage projects related to process improvements, system implementations, or other initiatives within the accounts receivable/payable function, demonstrating effective project management skills.
• Commit to continuous improvement by pursuing professional development opportunities, certifications, and staying abreast of industry trends and best practices in financial operations.