Customer Success Representative

Company Overview:

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.

About the Role:

As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs.

Key Responsibilities:

• Reinforcing a customer-first culture.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers’ experience.
• Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments.
• Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together
• Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business.
• Attend SME calls & Project manage call for actions of all SME meetings.
• Execute Thank you mail campaign for the Customer DM
• Send Gift basket to qualified Customer DM
• Send CEO Book campaign to all qualified Customer DM's

Requirements:

• Excellent communication skills
• Open to work in EST shift.
• Prior experience in the said profile.

Why Join NetCom Learning:

• A dynamic and supportive work environment that encourages professional growth and development.
• Competitive salary and benefits package.
• Opportunities to lead innovative training projects and make a significant impact on the organization.