Company Overview:

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.

Key Responsibilities:

We are seeking a motivated and customer-focused Call Center Executive to join our dynamic Call center team. The ideal candidate will be responsible for handling inbound and outbound calls, generating sales through inbound and outbound calls, resolving customer inquiries, building strong customer relationships, achieving sales targets and ensuring customer satisfaction. This role requires excellent communication skills, a professional demeanor, and the ability to handle a high volume of calls efficiently.

Requirements:

• Make outbound calls to prospective customers to promote and sell products/services.
• Handle inbound sales inquiries and convert them into sales.
• Achieve and exceed monthly sales targets and performance metrics.
• Build and maintain strong relationships with customers.
• Answer questions and provide information about products/services.
• Assist customers with the purchase process, including order placement and payment.
• Upsell and cross-sell additional products/services to existing customers.
• Follow up on leads and sales opportunities to close deals.
• Maintain accurate and detailed records of customer interactions and sales transactions.
• Update customer information in the CRM system.
• Ensure confidentiality and security of customer data.
• Meet or exceed performance targets and call quality standards.
• Participate in training sessions and team meetings to improve product knowledge and sales skills.
• Work collaboratively with team members to achieve department goals.
• Provide feedback and suggestions for process improvements.
• Respond to customer inquiries promptly and accurate.

Qualification:

• Bachelor’s degree in a related field.
• Minimum of 3-5 years of experience in training, teaching, or presenting.
• Proven experience as a call center executive or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle a high volume of calls and work in a fast-paced environment
• Proficiency in using call center software and CRM systems.
• Good organizational and multitasking skills.
• A positive attitude and a commitment to providing exceptional customer service.

Why Join NetCom Learning:

• Opportunity to work with industry-leading experts and cutting-edge technologies.
• Collaborative and inclusive work culture.
• Ongoing professional development and growth opportunities.

If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you! Apply now to join our team at NetCom Learning.