What You'll Do:

• Serve as the first point of contact for prospective and existing customers, providing expert guidance on product features, benefits, pricing, and available payment options.
• Drive revenue growth by closing new sales, processing orders, and identifying opportunities to upsell and cross-sell across our product offerings.
• Proactively follow up on warm leads, including those who have shown interest but have not yet purchased and other incomplete transactions.
• Engage with customers requesting cancellations or refunds, working to understand their concerns and provide solutions that retain the sale where possible.
• Confidently address objections and guide customers toward positive outcomes through value-based conversations.
• Maintain a consistent, high-volume call cadence throughout the day with professionalism, resilience, and enthusiasm.
• Accurately document all customer interactions and outcomes in Salesforce.
• Use prompts from our real-time AI sales tool to stay on message, respond to customer questions, and ensure compliance.
• Participate in regular coaching sessions to continuously refine your approach; all calls are recorded and may be monitored live for quality and support.
• Collaborate with team members and leadership to meet individual and team performance goals.
• Perform other duties as assigned to support the success of the team and department objectives.

What You'll Need to Succeed

• Associate degree preferred; equivalent experience will be considered.
• Minimum of 1 year of experience in inside sales, enrollment, or a similar customer-facing role with a strong focus on closing and customer engagement.
• Proven ability to manage sales objections and retain customers who may be considering cancellation or refunds.
• Strong verbal and written communication skills, with the confidence to lead customer conversations and build rapport quickly.
• Demonstrated success in meeting or exceeding sales targets in a high-volume, fast-paced environment.
• Skilled in uncovering customer needs and delivering tailored solutions.
• Experience using Salesforce or other CRM platforms is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Windows-based tools.
• Excellent time management, multitasking, and problem-solving abilities.
• Resilient, adaptable, and committed to ongoing learning and improvement in a dynamic sales environment.

Work Environment and Schedule

• Full-time position, Monday through Friday, 8:00 AM – 5:00 PM CST.
• The standard schedule includes two 15-minute breaks and a 30 minute lunch.

20 - 22 USD