Pathrise (YC W18) connects job seekers across North America to world class industry mentorship and career coaching to help them land a new career. The program is free upfront and our customers pay us back when they’re hired.

Built around aligned incentives, we help build equity in the job search process by providing 1-on-1 mentorship, training, and a platform to uplift job seekers and ultimately, help them fulfill their hopes, ambitions, and livelihoods. We’ve already helped more than a thousand fellows land meaningful jobs, and helped them earn over $100M in salary.

In 2022 we raised our Series B and there is even more exciting growth on the horizon. That year we expanded from 6 to 14 industries, launched a tiered pricing system with differentiated product offerings, and much more.

Our Mission 🚀

Our mission is to help people everywhere build their careers by being the world’s best career agency.

We believe the job search system is broken and can be fixed with a business model that acts on behalf of the job seeker, instead of on behalf of employers, recruiters, or schools. If this sounds interesting to you, we look forward to hearing from you!

Read more about our mission in our manifesto.

The JSS Operations Manager is responsible for the strategic and operational functions related to, but not limited to, the Job Search Strategist (JSS) role, Job Search Strategy Session (JSSS) initiatives/operations, execution, and strategic maintenance of Job Search Plan (JSPs), and any cross-functional collaboration that impacts the aforementioned systems and roles (ie. Admissions, Platform, Career, and others).

The JSS Operations Manager should be a skilled people, program, and operations leader with key strengths in the following areas: leadership, people management, communication, cross-functional collaboration, strategy, execution, operations management, organization, time management, conflict resolution, critical thinking, and possess a strong ability to build out documentation/processes to support team and company efficiencies.

To effectively do this, a JSS Operations Manager is responsible for maintaining the following set of standards, skills, and expectations:

- Maintain a high level of understanding of Pathrise policies, procedures, and operations

- Serve as a data-driven leader to help drive/maintain metrics outcomes

- Possess strong critical thinking, problem-solving skills, and change-management skills to help eradicate issues that come up each day

- Work cross-functionally with cross-functional teams (ie. admissions, career, operations, etc.) to promote engagement, process improvements, and data tracking

- Maintain strong focus and autonomy with three main focus areas of people management, project management, and operations management

- Exhibit the ability to remain balanced and focused during escalation conversations, cross-team disputes, and other collaborative processes that require level-thinking, strong pushback, and business acumen.

This role will work closely with the Chief of Staff (CoS) Career, Head of Career (HoC), Head of Admissions (HoA), and key company leadership to make and drive decisions.

👋 We are a tight-knit community that champions for our staff to bring their authentic true selves to work and aim to provide a fun and collaborative work environment for everyone. Although we are remote we have many virtual and company sponsored in-person events. We also value diversity - our Career team is made up of mentors from a variety of different backgrounds and identities, and exemplifies what Pathrise stands for externally as well as internally. Read more about how we aim to create a diverse and inclusive environment: What DE&I means to Pathrise ❤️🧡💛🖤🤎

If you are also interested in the fellowship, please apply here: https://www.pathrise.com/apply.