At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Responsibilities

Description

The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals.

Your day-to-day job will consist of:

Work with the upgrade team to assist with migrating customers from our 1.0 legacy platform to our new 2.0 platform
Configure Dashboard application to standard dashboard content
Configure Dashboard per customer specifications
Work with customer to validate dashboard metrics
Provide remote or onsite training as requested by the customer
If issues identified perform analysis on data to determine the root cause
Work with product team to resolve product bugs or potential workarounds
Write and maintain documentation for the application or customer implementation as needed

Qualifications

Requirements

Hands-on configuring dashboard applications to deploy standard content and customer specific variants.
Strong grasp of KPIs/metrics, filters, parameters, and user level permissions/roles.
Ability to translate business requirements into dashboard elements (charts, tables, calculated fields).
Experience executing structured migrations: pre migration assessment, mapping, test plans, user acceptance, and rollback plans
Systematic troubleshooting across layers: data source → ETL → semantic model → dashboard → permissions.
Ability to isolate whether a defect is data quality, configuration, or product defect, and propose workarounds.
Proficient with SQL for metric validation, data sampling, and discrepancy checks.
Comfort with data profiling (nulls, duplicates, outliers) and reconciling numbers between sources vs. dashboards.
Familiarity with ETL/data pipelines concepts (sources, transforms, refresh cadence) to understand where issues can originate.
Clear written and verbal communication for non technical audiences.’
Status reporting, risk/issue logging, and escalation etiquette.

Minimum Qualifications

3 to 4 years of experience on the below skills
- Experience with at least one major platform (e.g., Tableau, Power BI, or a proprietary dashboard application).
- SQL (must), Snowflake, UI/UX, SSL, SSO
- Knowledge and experience on Jira/Azure (tickets, backlog), Confluence/SharePoint (docs), Git (versioning) is a plus.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.