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Process Associate

ProctorU

ProctorU

Operations
Indresham, Bachuguda, Telangana9, India
Posted 6+ months ago

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

Our Vision starts with our values—Hungry, Humble, and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role: We are providing proctoring service to the recognized Universities in USA. Proctoring means online invigilation. Students take Exams Online using Webcam. We need to explain the rules to the student and monitor them through put the Exam and provide assistance as and when required.

The Responsibilities:

  • Proctor examinations as and when scheduled either through automated roster OR manual schedules
  • Supervise the investigation of any alleged breach of Disciplinary Regulations for students.
  • Help Students complete the prerequisites of the exam Validate and Verify the identity of Student before taking the examination
  • Supervise the examination for the entire period and document the same in the database. Make sufficient notes or comments in the options/features provided in the software for the next level approver (auditor) to make a final call on the examination taken by the Student.
  • Participate in weekly review meetings reviewing the proctoring performance and carefully note the improvements noted during the meeting and implement them accordingly
  • Provide daily and detailed proctoring report to the Head Proctor OR Process Head
  • Be able to fully understand the software and ensure proper training is provided to the team of Assistant Proctors
  • Keep up with the new enhancements OR developments of the software system and provide refresher training to the Assistant Proctors
  • Report any technical issues during the exam to the technical support team with full details
  • Provide efficient customer service to the students, clients by using the business provided customer support tools through chat and email support.

Additional Position Information:

  • Full-time position
  • Onsite
  • Location: HYDE/HYDW
  • Core Hours: As per business requirement, core hours 8 hours per day/one hour break

The Benefits:

  • Competitive Pay
  • Healthy work Culture
  • Cab Service to and from work with AC!
  • Career Growth Opportunities
  • Learning and Development Opportunities
  • Company Sponsored Health Insurance
  • Referral Award Program
  • Company Provided IT Equipment

Learn more at www.meazurelearning.com

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.