At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”

Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning

The Opportunity:

As a Customer Success Associate, you’ll take ownership of a portfolio of key Australian Client Accounts, providing high-touch, white-glove service that ensures strong, long-term relationships. You’ll be the go-to person for your clients—understanding their goals, solving their challenges, and creating seamless experiences that drive satisfaction and retention.

You’ll build on your existing customer success experience to take a more proactive, strategic approach to account management while helping newer team members navigate their day-to-day.

What You’ll Do:

• Serve as the primary point of contact for 10–50 small-market accounts, managing a portfolio totaling $1M–$2M in annual revenue.
• Provide strategic support to Senior CSMs across key strategic accounts to drive retention and growth.
• Drive long-term customer success, retention, and growth.
• Develop strong relationships with stakeholders and decision-makers across your accounts.
• Forecast exam volume and other usage metrics on a 12-month rolling basis.
• Partner with Product for product and feature roll out- gain beta and pilot partners and assist with client adoption
• Conduct ongoing client education, including presentations, usage insights (e.g., PowerBI), and best practices.
• Collaborate with the Customer Education and Product teams to ensure client enablement and satisfaction.
• Proactively address client challenges and opportunities with a solution-oriented mindset.
• Promote engagement tools, feedback loops, and satisfaction surveys.
• Partner with the Director of Customer Success on client initiatives and special projects.
• Act as a point of contact for team members in the absence of a manager.
• Assist in internal knowledge sharing and informal mentorship for Customer Success Associates I.

What You Bring to the Table:

• A minimum of two years in a customer success, account management, or client-facing role.
• Experience with the Zendesk case management system is preferred
• Ability to manage multiple clients and projects simultaneously with high attention to detail.
• Proficiency in Google Workspace, MS Office, and CRM tools.
• Strong communication skills, both written and verbal.
• An empathetic, client-first mindset.
• Interest in growing into a strategic or leadership role over time.
• Availability to work 2:30 AM – 11:30 AM IST, Monday through Friday.
• Availability during high testing periods at 4:30 AM - 1:30 PM IST Sunday through Tuesday.

Total Rewards – Our Benefits
We believe in taking care of our team members so they can do their best work. Our India-based benefits include:

• Company-Sponsored Health Insurance
• Competitive Pay
• Remote Work Opportunity
• Healthy Work Culture
• Career Growth Opportunities
• Learning and Development Programs
• Referral Award Program
• Company-Provided IT Equipment (for remote team members)
• Transportation Program (for on-site team members)
• Company-Provided Meals (for on-site team members)
• 14 Company-Provided Holidays
• Generous Leave Program

Learn more at www.meazurelearning.com

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.