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Candidate Services Representative - English Speaker



Dundalk, Co. Louth, Ireland
Posted on Tuesday, February 13, 2024

Candidate Services Representative – English Speaker

Dundalk, Co. Louth, Ireland Req #6292
Monday 12 February 2024

Job Title: Candidate Services Representative – English Speaker

Reports To: Candidate Services Supervisor

Department: Candidate Services

Location: Dundalk. Co. Louth

Hours of Work: 37.5 hours weekly

Job Overview:

If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.

Main Duties & Responsibilities:

  • Assist candidates with the Registration and Scheduling process from booking to payment via phone and email
  • Interact with candidates, in a professional manner
  • Maintain a high degree of quality and accuracy in work
  • Answer calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals
  • Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
  • Participate in Candidate Services activities that positively impact business growth and revenue
  • Communicate and participate in team meetings in order to share best practices, procedures, policies and clients
  • Ongoing 1:1s with your Supervisor
  • Constantly challenging the status quo, reviewing our processes and improving efficiencies

Essential Criteria:

  • Experience in Customer Service
  • Fluent in spoken & written English
  • Min. Leaving Certificate qualification
  • Excellent communication, interpersonal and eloquent writing skills
  • Professional demeanour & trustworthy
  • Dependable and reliable
  • Good organizational skills
  • Flexible & works well as part of a team
  • Able to work independently, solve problems and deal patiently with customers

Desirable Criteria:

  • Empathy and a unique ability to understand candidates needs
  • Enthusiastic about our business and the services we deliver
  • Passionate about candidate services and how it can transform lives
  • Good PC skills in a Windows based environment (including MS Office--Word, etc.)

Employee Benefits:

  • Pension Scheme
  • Healthcare Scheme
  • Life Assurance
  • Employee Health and Wellbeing Initiatives
  • Enhanced Annual Leave
  • 24/7 Employee Assistance Programme
  • Enhanced Maternity/Paternity Leave
  • Social Club
  • Free carparking

Other details

  • Pay Type Salary