We are seeking for a process minded Design Operations Manager to join our amazing team in Barcelona Office.

This person will play a pivotal role, driving efficiency, and enhancing our overall performance.

Your expertise will be crucial in identifying UX metric development, ensuring the right aggregation of data to tell a UX operations story.

About You - experience, education, skills, and accomplishments

• 5+ years of experience as Design Operations Manager or in related field.

• Background working with User Experience teams.

• Demonstrable project management competencies.

• Familiarity with NN/g’s Design Ops framework.

• PowerPoint presentation conception and design.

• Understanding of office desktop productivity tools.

• Proficient level of English language (B2/C1).

It would be great if you also had…

• Proven experience in leading operational initiatives.

• Time management and prioritization.

• Excellent communication and timeline creation.

What will you be doing in this role?

• This role will be pivotal in documenting, reporting, optimizing, and streamlining our UX operational processes to enhance efficiency and overall performance.

• Collaborate with the VP of User Experience to develop and execute the UX measures and metrics roadmap, which involves monthly reporting, data analysis, and close coordination with UX managers for comprehensive data collection and reporting.

• Coordinate and oversee UX-specific programs defined for the year. Support their progress, address challenges, and gather feedback for continuous improvement.

• Assist in optimizing UX operations through Design Ops initiatives. Focus on data presentation for:

  • Enhancing collaboration, organization, and human-centric approaches within the UX team.

  • Standardizing, harmonizing, and prioritizing work processes.

  • Measuring, socializing, and enabling the impact of UX work.

• Support cross-functional initiatives, ensuring clear communication and reporting for streamlined UX operations. Apply creative problem-solving and strategic thinking to assess impacts, collaborating closely with Senior Operations Managers to identify updates and establish clear action plans.

About the Team
The Customer Care Operations team now comprises approximately 20 dedicated professionals located across the globe, including the US, India, Belgrade, Penang, and Barcelona. With extensive expertise and distinctive skills, we cater to all Clarivate segments (A&G, LS&H & IP) from Support, User Experience, Data Science, and Search angles. This diversity of projects allows us to engage with various groups daily. Our pivotal role lies in enabling our partners to operate at peak efficiency.

Hours of Work

Full-time permanent position, working 40 hours per week, hybrid model, working 2-3 times per week from Barcelona’s Office.

What we can offer

• 30 working days of vacation

• Volunteering community, with 40 paid hours of volunteering time

• Private Health and Life & Disability insurances.

• Tax-free benefits (Ticket Restaurant scheme, kindergarten, and transport cards)

• On-site language classes (Catalan, Spanish and English)

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.