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Senior Collections Specialist



Penang, Malaysia
Posted on Thursday, February 8, 2024

About You – experience, education, skills, and accomplishments…

  • Preferred Bachelor’s Degree in Business Admin/Accounting/Finance (or similar discipline) in an entry-level capacity; 2 years of experience may substitute for some college.
  • Minimum 5+ years high volume business to business (B2B) collections experience
  • Accounts Receivable experience
  • GAAP familiarity, basic accounting knowledge
  • Sarbanes Oxley Act (SOX) knowledge
  • Microsoft Office and advanced Excel skills (Pivot Tables and VLOOKUPS)

It would be great if you also had…

  • Working experience with order-to-cash systems such as SAP, NetSuite, and Salesforce is a plus.
  • Intermediate financial skills including knowledge of commonly used collections practices and procedures.
  • Bad Debt Reserve and Write-Off knowledge
  • Global experience
  • Strong communication and writing skills
  • Ability to converse & write in English will be required. Additional language is an added advantage.
  • Additional knowledge of any language is a plus point.
  • Aggressive, systematic, independent, results-oriented and able to provide solutions.

What will you be doing in this role?...

  • Negotiates payment plans with customers and follows guidelines for follow-up on payment plans.
  • Resolves collection disputes makes inquiries, researches, and communicates with internal and external customers.
  • Supports policies, procedures, and change initiatives as needed by management.
  • Escalates problems or concerns to the supervisor in order to secure approval for any non-routine concerns/solutions.
  • Maintains records of delinquent accounts by logging collection notes and dispositioning results
  • Performs advanced duties with more accountability and with minimal direction for action and results associated with improving cash flow and minimizing bad debt write-offs.
  • Evaluates moderately complex customer records and recommends and performs severance activities, including stop service, cancellation, container removal, or write off
  • Works reconciliation of customer records on sensitive accounts by engaging the customer and internal WM constituents to work the open issue(s) to resolution.
  • Evaluates customer credit limits based on payment history, purchase activity, and customer credit reports.

About the Team

We are a very successful Collections Team within Clarivate with a: knack for maximizing cash collections while providing "best in class" customer service.

Hours of Work

EMEA hours 3:00pm – 12:00am MYT (Required to work in office)

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.