We are looking for a Senior Product Analyst to join our Product Analytics in London. This is an amazing opportunity to work in analytics for Intellectual Property products. The team consists of 5 colleagues and is reporting to the Product Operations Manager.

This role will support the major outcomes in the Intellectual Property organization. This role is progressing the organization towards having strong product analytics that can support product development. You will work within Product Operations team and be working with product managers, and across functions, including marketing, sales, sales support functions, user analytics, customer engagement, UX and customer delight.

On a day-to-day basis, you will be working with the Product Managers to deliver ongoing value-added product enhancements, achieved by measuring and analyzing usage metrics in the products. All aspects of the product will be reviewed from new functionality, onboarding, and evaluation of existing user patterns to audit the usability and usefulness.

About You – experience, education, skills, and accomplishments

• At least 5 years’ experience working in product management, operations, or technology

• Strong initiative, analytical

• Proven ability to drive results in a global and matrix team

• Solid technical background, with understanding or hands-on experience in software development and web technologies

• Bachelor’s degree or equivalent experience

It would be great if you also had . . .

• Experience working with Pendo, Mixpanel, Tableau, or PowerBI

• Masters or PhD

What will you be doing in this role?

• Analysis and sharing results with product ops team, senior management, the functions to work on plans to adjust and enhance the product.

• Reporting metrics will help improve the retention rate of products and retention will be an important focus in this role. This roll will also be working with usage analytics to identify those accounts at risk, work with training, product managers, customer engagement to safeguard usage increases in existing accounts.

• Working with the marketing team to evaluate what can be done to ensure we are maximizing opportunities for sales.

• Project management of Pendo items in the products e.g., training walkthroughs, release notes, help files etc.

• Analyze feedback and ensure product management at all levels are aware of the issues and requests

Product you will be developing

You will be working with product and cross-functional teams to support the Patents space within Clarivate’ s Intellectual Property segment.

About the Team

This is a new and growing team that is within Product Operations and Delivery in Clarivate’s Intellectual Property Technology organization. The team is consists of other product analysts who support dedicated products across the portfolio.

Hours of Work

This is a full-time, permanent contract, Hybrid model (2-3 per week working from our London office)

Our UK Employee Benefits include :

• Private Medical Insurance or Health Cash plan

• Generous Pension Plan contribution rates

• Income protection insurance

• Life insurance

• Sports Club Subsidy (Company pays 50% of gym membership, or up to £500)

• Emergency Childcare or Adult care cover

• Eyecare vouchers

• From 25 Days Annual Leave + 8 Bank Holidays (option to buy and sell Annual leave)

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.