Senior User Experience Researcher
ProQuest
#hybrid - Barcelona
We are seeking a Senior User Experience Researcher to join our dynamic UX team in Barcelona. This is a fantastic opportunity to contribute to our cutting-edge research projects, influencing the development of user-centric products across our technology sector.
Our team, a vibrant group of over 50 global UX professionals, thrives on innovation and collaboration. If you have a strong background in user experience research, particularly in utilizing diverse research methodologies and transforming insights into actionable improvements, we'd love to hear from you. Join us in shaping user experiences that make a tangible difference.
About You – experience, education, skills, and accomplishments
As a Senior User Experience Researcher, you have a keen eye for detail and a passion for diving deep into understanding user needs:
Minimum BS (higher preferred) in one of the following: Degree program focused on the human experience as it relates to design and technology (User Experience, Human-Computer Interaction, Human Factors, etc.); or Field(s) related to behavioral and/or social science research, including (but not limited to) Psychology, Sociology, Cultural/Social Anthropology, Political Science and Economics (in this case, completion of UX and/or related certifications achieved within the profession is a plus).
5 or more years of professional experience in a research-related role.
Solid understanding of UX design principles and methodologies.
High empathetic nature and aptitude for the end user of a product.
High customer experience curiosity and the enthusiasm for digging deeper to understand “why” people do the things the way they do them.
Creative in thinking and analyzing information. Has the ability to look beyond the surface to unlock new ways to solve customer problems.
Solid analytical skills combined with user experience research methods.
It would be great if you also had...
Experience in mentoring team members in research methods and best practices.
The ability to create wireframe concepts to communicate research findings.
A strong understanding of the latest trends in user experience research.
What will you be doing in this role?
Collaborate with stakeholders to understand the research questions.
Synthesize analytics, customer insight, and help data to focus research.
Track patterns in analytics data to inform trends in usage.
Conduct unmoderated and moderated testing/workshops, research repositories, qualitative data analysis, qualitative data analysis, etc.
Analyze and synthesize qualitative and quantitative data into findings and insights.
Identify competitors' strengths and weaknesses, and market trends; evaluates gaps.
Own and lead initiatives within the product/project context: design thinking, discovery, requirements, stakeholder alignment, etc.
Maintain relationships with customer touchpoint teams to ensure seamless access to customer data.
Highly skilled at presenting findings and insights to project stakeholders (verbally and visually)
Possess a deep understanding of the customer profile/persona for products in the assigned segment.
Identify connection points between products as they relate to user workflows and expectations.
Motivated to influence the future direction of products within a product segment/ecosystem.
Product you will be developing
As a Senior User Experience Researcher, you will enhance key products within the Life Sciences & Healthcare (LS&H) sector. Working on significant research projects, you'll leverage a sophisticated tech stack including UX design software and data analytics tools. This role is crucial in evolving our well-established LS&H brand, ensuring our digital solutions continue to lead in a highly competitive market
About the Team
You’ll be joining a Global team of UX practitioners with more than 50 colleagues across the globe, working on a hybrid model from our Barcelona Office. You'll be part of a local, fast-paced, growing design community, working on new products, and infusing change throughout the organization!
Hours of Work
This is a permanent full-time position, we work regular CET hours in Europe.
What we can offer you:
- A start up culture/working environment combined with all the financial and stability advantages of working for a publicly traded company.
- An opportunity to have a real impact on the global Life Sciences industry.
- 30 working days of vacation
- Volunteering community, with 40 paid hours of volunteering time
- Private Health and Life & Disability insurances.
- Tax-free benefits (Ticket Restaurant scheme, kindergarten, and transport cards)
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.