We are looking for a Solutions Analyst to join our Web of Science Product Management Team. This is an amazing opportunity to work on Web of Science, the citation database considered to be the gold standard in the academic community, and to help researchers make new discoveries from millions of journal articles and billions of citations. The team consists of 26 people and this role will be reporting to the Manager, Solutions Analysis. The role sits within Clarivate’s Academic & Government segment, which also incorporates world class products from brands such as ProQuest and ExLibris. We have a great skill set in delivering customer value and we would love to speak with you if you have skills in business analysis or solutions analysis and a background in scholarly publishing.

About You – experience, education, skills, and accomplishments

• At least 2 years of experience in business analysis or solutions analysis
• Bachelor's degree in a relevant technical (computer science, mechanical engineering, life science) discipline
• Fluent English

It would be great if you also had . . .

• Experience in process engineering and workflow design, high-level technical design, requirements gathering and specification elaboration
• Knowledge of JIRA or Confluence
• Good understanding of working in an Agile development environment or lean business process methodologies
• Experience in the scholarly publishing industry or academic research domain knowledge
• Master's degree

What will you be doing in this role?

• Responsible for the collection, analysis and documentation of customer and business needs and requirements; create and maintain detailed Agile-oriented artifacts for proposed solutions, including functional and non-functional specifications, system flows, and data models throughout the development lifecycle.
• Working closely with the cross-functional teams (e.g. User Experience, Software Development, Solutions Architects, Data Science and Quality Assurance) to communicate and clarify requirements and ensure developments meet requirements by accepting completed work; documenting functional and non-functional requirements that will be used to guide software development, containing clear and unambiguous usage scenarios and acceptance criteria.
• Collaborate on solution designs to ensure requirement alignment and implementation of effective data models and structures; lead discussions with cross-functional teams, including product owners, developers, QA, UX, architecture and delivery managers, to communicate and clarify requirements; communicate technical concepts to non-technical stakeholders in a clear and understandable manner.
• Define acceptance criteria and work with QA teams to ensure that solutions meet the specified requirements and are free of defects; participate in testing processes to validate the functionality and performance of solutions.

About the Team

Web of Science product team is a global team of 26 people who work to develop the core Web of Science application and APIs. We are a mix of product managers, solutions analysts and product operations professionals who work to build solutions to delight our customers and ensure the Web of Science helps researchers be more effective. Web of Science is considered the gold standard citation database, originally conceived by the citation index pioneer Eugene Garfield and the Institute for Scientific Information in 1956. The Web of Science product team work closely with our colleagues in sales, marketing and technology to deliver new value to customers.

Hours of Work

Full time permanent role based in our Bangalore office. Collaboration with team members in UK (GMT timezone) and Philadelphia, USA (EST timezone) is required so the ideal candidate would be able to work flexibly to accommodate meetings outside of core hours.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.