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Senior Business Operations Analyst-1



IT, Operations
Noida, Uttar Pradesh, India
Posted on Tuesday, June 11, 2024

We are looking for an experienced Lead Management Associate to join our team. This position is available at a Clarivate office in Hyderabad. We would love to speak with you if you have skills in Salesforce or similar CRM system and supporting the Sales Cycle business processes.

At Clarivate, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world’s most trusted news organization.

All over the world, decision-makers depend on us for the essential knowledge that can justify their strategies, promote outstanding research and business growth, and keep them abreast of the market.


About You – experience, education, skills, and accomplishments

  • Minimum 1-2 years’ Experience working with Salesforce or similar CRM system and supporting the Sales Cycle business processes.
  • Strong working knowledge of CRM (Salesforce.com) preferred.
  • Bachelor degree is required.
  • Technical: Must be adept in use of MS Office, particularly advanced skills in Excel; PowerPoint and Power BI.
  • Experience in Salesforce CRM accessing lead, campaign, and account records.
  • Solid understanding of business transactions and end-to-end sales processes

It would be great if you also had

  • Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.
  • Manage assigned cases and drive performance based upon metrics.
  • Service orientated focus to work by providing empathetic sales support within policy guidelines and established procedures.
  • Manage and take personal responsibility for one’s professional development plan
  • Act as a strong contributor to an operating culture that makes possible collaboration, open communications, and a focus on talent development.

What will you be doing in this role?

  • Reporting to Sales Operations, the Lead Management Associate will be responsible for validating and routing marketing leads to appropriate members of the LS&H Sales or Customer Care team.
  • Leads routing for all Marketing, Internal Sales and Customer Care leads. Ensure the lead information is complete, valid and that the account and contact are appropriate for LS&H Sales follow up. Re-assign in Salesforce CRM to the appropriate owner or designated point person per LS&H Account Alignment or reject unqualified leads.
  • Verify and enhance leads from events, webinars and 3rd party initiatives. Ensure lead information is accurate and complete and update key lead information and account owner form in excel.
  • Assist in reporting and alerts for aging leads. Pull weekly lead status report from Salesforce and notify lead owners and team leadership of leads requiring action.
  • Support quote administration & management interaction with sales, commercial policy, contract / legal, commission, product, billing, pricing and other key stakeholders to ensure deal progression, compliance and data accuracy.
  • Highly motivated with strong interpersonal skills that focuses on Salesforce adoption, training and support of users globally.

About the Team

We are a 10+ team of System and Commission Analysts in Hyderabad, the department is part of a large Global Sales Operations function serving a community of 600+ sales professionals.

Hours of Work

Working Hours: 2pm – 11pm IST

Location: Hyderabad

Work Mode-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.