Technical Support Analyst (Ex Libris Alma)
ProQuest
This job is no longer accepting applications
See open jobs at ProQuest.See open jobs similar to "Technical Support Analyst (Ex Libris Alma)" HighFive Partners.Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property.
We are looking for a Technical Support Analyst to join our regional Alma Tier 2 Support team. This is an amazing opportunity to work on Alma. The team consists of nine analysts and is reporting to the Technical Support Manager.
About You – experience, education, skills, and accomplishments
Bachelor’s degree with at least 2 years’ related client service experience, or equivalent combination of education and experience. Career jumpers and young professionals are welcome!
Library or Information Science degree or experience in library work and technical customer support
Fluency in English, written and spoken
It would be great if you also had . . .
High Language skills in other languages
Experience with SQL or Python
Ability to work in a team and have a good rapport with others
High analytical abilities and an integrated perspective
Customer orientation
Ability to communicate in both technical and non-technical language with customers and co-workers
Self-motivation and ability to maneuver in a multitasking environment
Independence, initiative, and ability to learn and follow through on tasks
What will you be doing in this role?
Investigate and troubleshoot technical issues and product defects
Resolve complex software-related issues by providing technical solutions
Interact with internal departments (development, product management, support teams, etc.)
Communicate directly with customers around the world
Become a knowledge domain expert for Ex Libris Alma software
Product you will be supporting
Ex Libris Alma is a secure, scalable end-to-end library software system for managing the acquisition, sharing, cataloging, and use of all kinds of resources, including physical and electronic books, physical and electronic periodicals, and digital resources.
About the Team
The team investigates and troubleshoots technical issues and product defects, and reports them to the Ex Libris development team. The team works closely with the development teams, Product Management and other Support teams within the company to provide an excellent customer experience.
Hours of Work
This is a permanent full-time position (40 hours per week), Hybrid going to our Barcelona central office (next to Sagrada Familia) 2-3 times per week.
Benefits:
A start up culture/working environment combined with all the financial and stability advantages of working for a publicly traded company.
30 working days of vacation
Volunteering community, with 40 paid hours of volunteering time
Private Health and Life & Disability insurances.
Tax-free benefits (Ticket Restaurant scheme, kindergarten, and transport cards)
Agile work environment with a team of talented colleagues
On-site language classes (Catalan, Spanish and English)
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
This job is no longer accepting applications
See open jobs at ProQuest.See open jobs similar to "Technical Support Analyst (Ex Libris Alma)" HighFive Partners.