We are looking for a Billings & Renewals Specialist to join our Billing team in Noida. This is an amazing opportunity to work in Billing Team for Clarivate. The team consists of approx. 45-50 employees and is reporting to the Manager/Sr. Manager. We have a great skill set in Billing/OTC expertise and we would love to speak with you if you have skills in Billing Domain with added knowledge of Order to Cash

About You – experience, education, skills, and accomplishments

• Bachelor’s in commerce or equivalent required, experience in finance or accounting would be preferred.
• Minimmum1 years direct experience preferred with billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system
• Good overall business knowledge
• Good knowledge of Order Management processes and business systems including Salesforce, Zuora & NetSuite preferable. Good knowledge in MS Excel is highly recommended.

It would be great if you also had . . .

• Basic Excel knowledge
• Analytical Skills & attention to detail
• Time Management & ability to work well under pressure and deliver to agreed timelines.
• An ability to work in a complex and dynamic international environment
• Self-motivation and a strong team ethic
• Initiative and flexibility
• Excellent written & verbal communication skills

What will you be doing in this role?...

• Manage the end-to-end order management process, including order entry, tracking, fulfilment, and billing
• Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing
• Handle customer inquiries related to order status, billing, and payments
• Perform daily, weekly, and monthly reconciliations of sales orders, invoices, and payments
• Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders
• Maintain and update customer data in Salesforce and other CRM tools
• Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition
• Collaborate with global teams to ensure consistency in order management processes and procedures
• Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements
• Generate reports and analyze data to provide insights into order management and billing performance

About the Team

You will be working with colleagues located all around the world. Our team is able to continuously bring state of the art solutions for our clients in the intellectual property medium. We thrive for success through communication, team or 1-on-1 support, fair share, and goals & results settings.

Hours of Work

Shift timing 10:00 AM – 7 :00 PM IST and this is a permanent role.

We’re in initial stages of return to office so candidate is expected to come to office on the days assigned which can vary from 3-5 days in a week.

Location- Noida

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.