We are looking for a Customer Care Advisor (Administrative support) to join our Trademark Renewals team in Belgrade. This is an amazing opportunity to work on Trademark Renewals within the Customer Care department. The immediate team consists of 4 team members based in the Jersey Office and approximately 20 people in the wider Trademark Renewals teams based in Belgrade. We have a great skill set in Belgrade Centre of Excellence and we would love to speak with you if you have excellent spoken and written English, have a positive and friendly demeanor, great problem-solving skills, and both confidence and poise in all customer interactions.

About You – experience, education, skills, and accomplishments

• C1 level of English ( particularly writing skills)
• 0-2 years of customer service experience
• Bachelor’s degree or equivalent work experience

It would be great if you also have…

• Basic knowledge of trademark lifecycle
• Capability of developing and maintaining positive customer and business relationships, and managing demanding customers; Always puts the customer first
• Strong and effective communication skills: able to communicate clearly and concisely
• Competent in MS Office 365, in particular Excel, Word, PowerPoint, MS Teams, Outlook
• Desire to remain in and grow an exciting career within a dynamic, innovative company
• Needs to be well organised and aware of deadlines; Has exceptional attention to detail
• Works well in a team and as an individual

What will you be doing in this role?

• Provide professional, efficient, high-quality service to a portfolio of customers on a day-to-day basis. Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels. Guarantee customers receive a professional, efficient and courteous response to queries
• Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise
• Develop customer expert knowledge and familiarity of Clarivate’s IP services and software products
• Develop a successful working relationship between Clarivate’s local and global teams
• Occasionally be responsible for managing projects as assigned for existing customers
• Ensure appropriate turnaround times and response quality to meet customer targets and to align workflow with business objectives
• Ensure that customer profiles are kept up to date in order to provide the relevant areas of the business with current information; Building customer relationships via email and phone

About the Team

We provide Trademark Renewal services to world-leading corporations and law firms. We guarantee to our customers the following:

• Keep customers’ trademarks in force;
• Trademark renewal;
• Network of local agents;
• Cost efficient service by providing best pricing model;
• Smooth and easy renewal service;
• Streamlined documentation procedure;
• Resolving all issues and obstacles on the way to a successful service completion.

Trademark Maintenance team consists of experienced Service Account Managers and Customer Care Advisors in Europe, Asia and North America. You will be communicating with different teams worldwide daily, such as Finance, IP Legal, Supplier team, IT Departments; sales etc. to provide valuable customer experience.

Hours of Work

From 9 am to 5 pm CET, full-time employment.

This is a full-time on-site position working in the office 5 days a week.

We Offer:

• Holidays: 25 days paid leave per annum
• Private Health Insurance
• Paid Lunch
• Yearly Bonus
• Yearly Merit Plan
• My Learning Platform
• Fit Pass
• Life Insurance
• Accident Insurance
• Company bicycles for rent free of charge

Only shortlisted candidates will be contacted.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.