We have an exciting Sales Development Representative position open. You would be responsible for identifying new sales opportunities for small to medium-scale customers, both within existing accounts and new customers. You would also coordinate with sales teams to enhance customer experience and drive business growth. You will be dedicated to revenue generation through outbound and inbound communication, connecting with identified prospective customers, as well as managing and responding to inbound inquiries. You'll leverage research and tools to connect with prospects daily via phone, email, social media, and various channels. Through conversations with prospects, you'll develop interest and agreement from prospects on next steps in their evaluation of our solutions, such as scheduling demos or discovery calls with Sales. If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You – experience, education, skills, and accomplishments

• Associate or bachelor’s degree, OR Equivalent work experience
• 2 years of Sales or Account Management experience
• Must be bi-lingual in English and Spanish
• 2 years of experience working with sales force, or Microsoft applications

It would be great if you also had . . .

• Experience working in the higher education industry
• Bi-lingual in Portuguese is preferred

What will you be doing in this role?...

• Outbound Activities:
  • Facilitate targeted prospecting and Outreach activities to connect with prospective customers in a personalized 1:1 approach to library leaders, decision-makers, and key players at academic institutions.
• Inbound Activities:
  • Respond to and qualify inbound inquiries (inbound calls, web leads, inbound emails, social channels, chats, etc.) to assess interest-level and potential solution needs, before progressing prospects and customers forward toward actionable next steps with the appropriate account resource in Sales.
• Learn continuously and develop into a sales development and customer expert; become a trusted advisor to prospects and customers by seeking to authentically understand their goals and guide them to the appropriate next steps in fulfilling their needs with Clarivate.
• Collaborate closely with Product, Marketing, and Sales teams; understanding and anticipating customer needs to consistently meet or exceed sales pipeline goals

About the Team

We are a global leader in providing innovative information content and technologies that increase the productivity of students, scholars, research professionals and the libraries that serve them. We are committed to empowering research worldwide through strategic acquisition, management, and discovery of information collections for academic, government, corporate, school, and public libraries.

Hours of Work

• Full time, permanent
• Although duties are typically performed during normal business hours, off-hours work/on-call shifts may be required to meet customer and/or business needs.
• Ability to travel up to 25%
• Hybrid Position: Must be able to work 2/3 days a week in our Mexico City office