Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. We are seeking an innovative Cloud Engineer I to join our Cloud Team to help drive the modernization of Ellucian applications to enable a true SaaS experience. As we enable SaaS features and onboard more SaaS customers, we need talented engineers familiar with AWS Cloud Native ecosystems and SaaS product operations.

We use tools like Ansible, Elastic Container Service or Kubernetes, and a home-grown DevOps/CICD stack. Our goal is to implement SaaS delivery through automation and maintain 99.99% availability to our worldwide SaaS clients. That’s where you come in!
We are looking for innovators who are passionate about building and creating something new and exciting. This is a high impact role that requires rich technical experience paired with an entrepreneurial spirit to sculpt Ellucian into a leader in SaaS applications for Higher Education.

If you get excited about automation, working on SaaS services in public cloud, and the impact you can make on shaping the future of higher education then we should talk!

Where you will make an impact

• Provisioning, managing, scaling, and monitoring SaaS applications hosted in AWS cloud.
• Maintaining 99.95% or higher uptime SLA by advocating for SaaS operations best practices and analysing proposed changes to minimize risk.
• Identifying root causes for outages and implementing solutions so incidents don’t repeat.
• Participate in problem resolution, trouble ticketing, and service requests
• Automating repeatable tasks, with CI/CD tooling, which result in reduction of manual labor and errors.
• Creating self-service tools that our customers (internal/external) could use to remove dependency and reduce time to resolution.
• Continuously optimize AWS resources to reduce cloud spend.
• Help product teams make correct architectural and other technical decisions
• Create and review CI/CD code using best practices
• Our applications run 24X7 – this role participates in an on-call rotation

What will you bring

• 2+ years of experience with Linux systems administration.
• 2+ years hands-on operational experience with Amazon Web Services (AWS)
• Experience with relational database (PostgreSQL preferred).
• Working knowledge of AWS platform and services – specifically, RDS, ECS, EC2, and Lambda
• Scripting/automation or software engineering experience – Python experience preferred
• Exceptional problem-solving of information technology systems
• Experience with DevOps tools - Ansible/Terraform/Jenkins/etc.
• Experience configuring and monitoring SaaS/cloud-based applications and infrastructure, and optimizing performance.
• Experience with ticketing systems like ServiceNow, Jira, or Remedy.

The successful candidate will understand how to operate in a high-availability, 24x7 environment and think critically about engineering solutions with an eye towards scale-out. We solve problems for hundreds or thousands of endpoints, not a handful!

• 22 days annual leave plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  • Headspace (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program
  • Professional development opportunities

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