Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Ellucian is seeking a skilled Senior Cloud Engineer with extensive experience in AWS, DevOps practices and tools. In this role, you will be responsible for building and managing pipelines that will drive the modernization of our applications and contribute to delivering a seamless SaaS experience.

Our mission is to automate the processes involved in managing our applications and services, ensuring customers enjoy a true SaaS experience with 99.99% availability. As a Senior Cloud Engineer, you'll play a pivotal role in making this happen.

At Ellucian, you'll have the opportunity to work with the latest technologies while enjoying creative freedom to implement your ideas. You'll be part of a collaborative team, supporting Ellucian Insights, and helping to shape the future of higher education.

If you're passionate about automation, innovation, and making a meaningful impact on the future of education, we want to hear from you!

• Design, build, and support automation and monitoring (Data dog) that improve system reliability, detect symptoms and preempt outages
• Run the infrastructure comprised of Ansible, Terraform, and Kubernetes
• Debug production issues across services and levels of the stack
• Partner with R&D teams to advance efforts towards containerization and automation.
• Quickly troubleshoot incidents by applying restorative actions, addressing root causes, implementing systematic fixes, and avoiding further system impact.
• Install, setup, and configure third party tools for collecting and analyzing database performance and stability issues.
• Analyze system performance issues, participate in post-mortem discussions, provide technical insights for bug fixes, and create detailed runbooks, automation, and documentation for future improvements and task automation.
• Mentor Cloud Engineering colleagues by leading best practice adoption, offering process improvement expertise, and providing technical leadership as a subject matter expert.
• Responsible for identifying, creating, and maintaining Service Level Objectives (SLOs).

• Proven experience with monitoring development and administration – Datadog, NewRelic, AppDynamics.
• Strongly preferred experience with containerization technologies such as Docker, ECR, ECS, EKS/KOPS/Kubernetes as well as proficiency in YAML, Jenkins, Git, and Bitbucket pipelines.
• Strong background in AWS (e.g., AMI, EC2, EBS, ELB, IAM, KMS, RDS, S3, SNS, VPC, Route 53, CloudWatch, Lambda) within a DevOps or Engineering role.
• Experience with Enterprise scale Linux administration is a plus
• Skilled in developing and deploying automation, CLI, and API scripts using various tools, with a preference for Terraform, Python, Java, Bash, Jenkins, and Git.
• Experience with Postgres database performance troubleshooting is a plus.
• Preferred AWS certifications include Developer, DevOps, SysOps, or Solutions Architect, with a minimum of 3 years of relevant experience required.
• Tenacious problem-solver skilled in identifying root causes, collaborating with diverse global teams, and delivering strong verbal and written communication with excellent customer service and attention to detail.

Selected incumbent must be ready to work on rotational shifts(5PM -1 AM). Perform on-call resource working to identify systemic problems and identify solutions.

• 22 days annual leave plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  • Headspace (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program
  • Professional development opportunities

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