Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Ellucian’s IT Operations is seeking a talented Senior Platform Engineer to join our team! As a Senior Platform Engineer you will be responsible for Designing, implementing, and administrating mission-critical infrastructure monitoring and compliance tools. This is a high impact role where your contributions will help enable us to build automated approaches for patch management, infrastructure monitoring, and integration with various support tools and applications. We are looking for a motivated contributor with strong skills in writing automation scripts using Shell Script, Python, or similar languages.

Where you will make an impact

• Provide comprehensive patching, release, and operations support for enterprise systems.
• Use best practices, security principles, and fault-tolerant/resilient architecture to deliver secure and reliable solutions.
• Create new custom Reports, Fixlets, Tasks, and policy actions using HCL BigFix.
• Support and automate tasks using various methodologies, tools, and languages.
• Monitor and manage infrastructure using Elastic, Kibana, Nagios, SNMP, and other tooling.
• Assist in policy and process creation/expansion, best practice, documentation, Support, architecture, and administration of development tools.
• Deploy, configure, and administrate Linux and Windows based operating systems to support various applications.
• Work with architects, integration engineers, and developers to design solutions to integrate BigFix with different tools (ServiceNow, CrowdStrike, Splunk).
• Develop and maintain detailed installation, architecture, and end-users’ documentation.
• Ability to work occasional nights and weekends to deal with outages and maintenance windows.
• Be part of a team. Share knowledge. Mentor. Be open, honest, and have a positive attitude.
• Participate in an on-call rotation with teammates to provide reliable 24 x 7 x 365 support to production systems.

What you will bring

• 5 - 7 years of experience in an IT corporate environment, with at least 5 years as an enterprise-level BigFix or Endpoint Management platform Administrator.
• Expert-level Linux OS troubleshooting. Ability to troubleshoot issues with the underlying components of OpenStack when investigating incidents or testing new features and projects.
• Advanced ability to write automation scripts using Shell Script, Python, or similar languages.
• Good understanding of databases like Microsoft SQL server or Oracle DB.
• Internally motivated. The candidate should have the desire and ability to own problems and solve them.
• Deep understanding and experience troubleshooting and resolving complex system issues.
• Multi-year experience maintaining secure production, lab, and development environments.
• Ability to plan, hold yourself and others accountable, and follow up with others.
• Effective oral and written communication skills. Must be able to clearly communicate status and urgency.
• Ability to understand priorities and escalate accordingly.
• Experience working in a team-oriented, collaborative environment.
• Team player with excellent communication skills and a positive attitude.

Desired Skills

• Device42
• BigFix MDM
• VMware vCenter Server and vSphere
• OpenStack
• KVM hypervisor

• 22 days annual leave plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health,
  financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  o Headspace (mental health)
  o Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program
  • Professional development opportunities

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