Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

The Contract Processing Specialist reports to the Director, Accounting Revenue Operations. In this role, the Contract Processing Specialist will review, reconcile, and process a variety of agreements and adjustments in our Salesforce (Conga) system. The complexity of the agreements will vary and could widely range in the time it takes to complete; however, each are equally important having an impact to downstream systems.

Where you will make an impact

• Process contracts and adjustments through Salesforce in a timely and efficient manner upon contract execution
• Responsible for ensuring contract data is accurate in Salesforce and other systems, working across teams to reconcile downstream processes
• Review, research and act accordingly to non-standard items
• Monitor the order management email in-box to self-assign email requests and ensure that internal/external customer emails are handled in a professional and timely manner
• Communicate effectively with coworkers and customers regarding the status of executed contracts, including any issues or discrepancies
• Work closely with Project Accountants to provide directives and assist as needed
• Provide support to other team members during peak time
• Assist with ad-hoc requests and projects

What you will bring

• Organization and strong attention to detail
• Ability to prioritize multiple tasks in order to meet tight deadlines
• Excellent investigation skills and the ability to solve complex problems while providing positive customer service to both internal and external customers
• Self-motivated with desire to work in a team environment
• Accountable for deliverables
• Superior assertiveness and diplomacy skills
• Proactive positive attitude in a fast-paced environment
• Excellent analytical skills
• Effective written and oral communication skills
• Strong interpersonal skills
• Salesforce and SAP experience is a plus
• Knowledge of the Software Licensing industry is a plus

• Comprehensive health insurance reimbursement
• Life insurance
• Wellness benefits
• 17 workdays vacation
• Christmas bonus payout in June & December
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave.
• Employee referral bonuses to encourage the addition of great new people to the team

#LI-RB1