Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
Ellucian is seeking a talented Senior Colleague Technical Consultant to join our Professional Services team. In this role, you will work closely with higher education clients, collaborating with fellow consultants and operating independently to support the implementation of Colleague ERP solutions. You’ll bring a strong blend of application development expertise and client-facing training skills to help institutions modernize their campuses. As colleges and universities embrace cloud and SaaS technologies to drive student success, you will play a critical role in guiding customers through their transformation and ensuring successful adoption of Ellucian solutions.
Where you will make an impact
- Meet with customers to maintain open communication and deliver professional service technical engagement.
- Provide guidance and assist with the conversion of the client’s legacy data to Colleague
- Promote customer usage of Ellucian resources such as the Solution Center, product documentation and Communities.
- Success will be measured by customer satisfaction, achievement of projects, and utilization targets.
What you will bring
- 7+ years of Ellucian experience working in a customer-facing role within a Colleague software environment.
- Experience providing programming, analysis, and end-user support for Colleague.
- Experience with packaging and installation of software updates
- Ability to:
- Work in a team-oriented project environment.
- Take ownership of tasks.
- Keep track of multiple projects.
- To use the customer support center to research issues.
- Be a problem-solver.
- Must have effective communication, training, and presentation skills.
- Strong prioritization skills, able to manage activities based on business impact.
- Ability to multitask and meet deadlines.
- Knowledge in the following areas:
- UniBasic
- UniQuery
- Evision
- Colleague Electronic File Transfers (ELF)
- Basic SQL skills
- Concepts regarding the importing and exporting data
- System administration basics
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
- LinkedIn Learning
#LI-PB1
#LI-remote