Senior Client Platform Engineer
Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
Roblox is searching for a tech-savvy Client Platform Engineer to join our amazing team! Working with the Client Services Manager, you'll be our second engineer in this critical role, taking on our diverse fleet of devices and making sure everyone has the tools they need to thrive. From keeping our systems secure to resolving tricky issues, this is a unique opportunity to have a real impact to demonstrate and grow your skills at an innovative company!
You will:
- Manage entire fleet of macOS, Windows Desktop, Linux Desktop, Android, iOS and ChromeOS
- Own the rollout of patches, OS upgrades and certificates for all endpoints
- Improving the security posture of all managed endpoints
- Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking
- Build internally owned systems in a hybrid environment
- Prioritize and schedule problem resolution and escalating when necessary
- Partner with support on resolving complex issues?
- Participate on the team’s on-call rotation
You have:
- 5-7 years in an IT Engineering or IT Support role in an enterprise environment
- 4+ years experience working with endpoint management stacks (Jamf Pro, Workspace ONE, GitHub)
- Expert knowledge with MDM’s
- Experience in managing 5,000+ devices- macOS/Windows/Linux/Android/iOS/ChromeOS
- Experience with deploying and operating security tools such as (CrowdStrike, FleetDM, Kolide, osquery)
- Expert knowledge with macOS, Windows Desktop and Windows Server's operating systems
- Experience writing fluently in at least one language (Bash, PowerShell, Python, Go, Ruby, JSON, YAML, HCL, and XML)
- Strong networking skills
- Experience with git and a framework/workflow that enables infrastructure to be defined as code
- Experience with administration and integrations with access/identity management tools such as Okta, including Okta Workflows (or similar), Google Workspace, EntraID, Microsoft Active Directory
- Familiar with PKI concepts and certificate management
- Experienced with Zendesk, Jira or similar service desk ticketing system
- Experience with resolving critical vulnerabilities
- Experience with 3rd party clouds (AWS/GCP/Azure)
- Bonus: Familiar with Microsoft Deployment Toolkit, Terraform, Chef, Tines
You are:
- Passionate for solving hard problems at scale
- Heavily metrics and customer service driven
- Comfortable in a fast pace environment
Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.