Director, Services Program Management

Type

Full Time

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Job Overview

The Director, Services Program Management will play a critical managerial role in overseeing the entire delivery process of custom software development and data migration projects. This role entails tracking and supporting the sales pipeline, developing and/or validating statements of work for opportunities, managing active projects, and working closely with the PMO to manage project risks through to successful delivery. The Director will ensure projects are delivered to meet customer expectations and continuously improve standard operating procedures. Additionally, the role involves supporting team revenue recognition and forecasting, ensuring alignment with business forecasts.

Description

The Services Program Management team strategizes, implements, and maintains programmatic initiatives that support our organizational objectives.

Your day-to-day job will consist of:

• Sales Pipeline Support:
• Track and support the sales team’s pipeline.
• Provide detailed statements of work (SoW) for custom development requests.
• Ensure SoW accuracy for both standalone and attached deals.
  
  
• Project Management:
• Manage active projects in collaboration with engineers, PMO and operations.
• Oversee project timelines, budgets, and deliverables.
• Ensure projects are delivered to meet customer expectations and quality standards.
• Collaborate with the Project Management Office (PMO) to identify and manage project risks.
  
  
• Process Improvement:
• Continuously improve Standard Operating Procedures (SOP) documentation.
• Integrate the processes for intake, active project management, and delivery.
• Track and support the sales team’s pipeline.
  
• Revenue Recognition and Forecasting:
• Support revenue recognition and forecasting for the quarter.
• Understand and ensure commitment to business forecasts.
• Provide insights and recommendations to meet revenue targets.
  
  
• Client and Stakeholder Management:
• Build and maintain strong relationships with clients.
• Act as the main point of contact for project-related communication.
• Ensure client satisfaction and address any concerns or issues promptly.
  
  

Minimum Qualifications

• Minimum of 8 to 12 years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Experience managing and leading teams and managers.
• Excellent organizational and multitasking skills.
• Exceptional communication and interpersonal skills

Preferred Qualifications

• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Experience in working with sales teams and providing statements of work.
• Knowledge of revenue recognition and forecasting processes is a plus.

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $155,200 - $177,800 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.