About Us:

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page.

Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement CloudTM provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. More than 2,200 organizations around the globe including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview:

As a Customer Success Manager (CSM), you will play a pivotal role in ensuring the long-term success and satisfaction of our customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted advisor, building and maintaining strong relationships with customers, and developing strategies to create multi-threaded partnerships between Seismic and our customers, inclusive of executive connections.

This is an individual contributor position.

What you’ll be doing:

• Customer Relationship Management: Build and maintain strong customer relationships, acting as a trusted advisor. Develop strategies for multi-threaded partnerships, including executive connections.
• Driving Adoption: Create and execute strategic adoption plans. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges.
• Focus on Value Attainment: Collaborate with customers to define outcomes and KPIs. Track success metrics and identify upselling opportunities.
• Renewal Management: Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks.
• Product Knowledge: Possess expert knowledge of the Seismic Enablement Cloud. Provide guidance on advanced features and align development with customer goals.
• Internal Collaboration: Work closely with other departments (e.g., sales, services, support, product, engineering) to ensure customer satisfaction.

What you bring to the team:

• Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
• Advanced proficiency with the Microsoft Office Suite
• Strong understanding of the SaaS industry and customer success principles.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with customers.
• Problem-solving and analytical skills.
• Strong project management and organizational skills.
• Passion for customer success and driving value.
• Ability to confidently present to and engage with customer executives.

What we have for you:

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.