We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Senior Revenue Insights Analyst to join our Sales team reporting to the Senior Director, Revenue Operations. This role is a hybrid role based out of our Mexico location.

In this role, you’ll play a key role in driving data-driven decision making across the Go-To-Market organization by delivering high-impact revenue insights, improving forecasting and pipeline quality, and enabling clear visibility across the full revenue lifecycle. This is a great opportunity for someone who thrives in a fast-paced, high-context-switching environment and enjoys working cross-functionally with teams like Sales, Solutions Consultants, Customer Account Managers, and RevOps partners across global regions. The ideal candidate brings strong skills in revenue analytics, BI and data modeling, and translating complex data into clear, actionable insights for business leaders.

What You'll Do:

• Own and deliver high-impact analytics projects, including pipeline hygiene and quality initiatives, forecasting process improvements, and growth trend analysis.

• Partner closely with Salesforce, Gainsight, and Snowflake teams to improve data availability, structure, and usability.

• Deliver targeted, high-quality deep dives on topics such as bookings and revenue trends, retention and churn drivers, and product-level revenue performance.

• Analyze performance across the full revenue lifecycle, including acquisition, expansion, and retention.

• Support recurring business rhythms including QBRs and executive reporting.

• Enable clear, accessible insights into pipeline generation, coverage, and quality.

• Help train and optimize our BI environment to support AI-driven querying and analysis.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• 5+ years of experience in Revenue Operations, Sales Operations, Analytics, or a related role in a SaaS environment.

• Strong experience with BI and analytics tools (Sigma strongly preferred, SQL, Python nice to have).

• Hands-on experience with Salesforce CRM, CPQ and customer or revenue data platforms (e.g., Gainsight, Snowflake).

• Proven ability to translate complex data into clear, actionable insights for business leaders
  

Nice-to-have skills:

• Experience supporting forecasting and pipeline analysis.

• Exposure to AI-enabled analytics or automation use cases.

• Experience working in a project-driven analytics or RevOps team.

• Strong analytical and structured thinking.

• Comfortable working across Sales, CS, Product, and Finance.

• Curious, adaptable, and excited about applying AI to real business problems.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.