Trainer - ITIL ( US Market )
SkillSoft
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Certified as ITIL Master level Trainer within Skillsoft / Global Knowledge your primary role will be to represent Skillsoft ILT whilst delivering high quality education in accordance with vendor-specification, and to the quality standards documented in Skillsoft / Global Knowledge’s quality procedures.
A trainer will also provide sales support where necessary, keep abreast of technology and industry changes and feedback delegate’s sales leads in a timely fashion. When not on platform delivering trainers will work with sales and product management, providing sales support and customer engagement, respond to all operational, sales and customer requests within allotted time-scale and attend, where necessary vendor TTTs and be prepared to redeliver to all FTE trainers as and when required.
This role will support our US customers during US working hours. Fluency in English is essential.
OPPORTUNITY HIGHLIGHTS:
- To be qualified and authorized to deliver assigned training courses prior to first delivery,
ensuring the appropriate vendor process is followed.
- To deliver training courses as specified by the course vendor and in consultation with
designated scheduling manager.
- To deliver training courses to the required quality standards as detailed in Global Knowledge’s
quality procedures.
- To adhere to vendor-specific requirements including but not limited to obtain / renew
certificates and following the required examination and invigilation guidelines.
- To pursue agreed development plans and ensure that preparation time and team teaches are
utilized to achieve these plans.
- To attain the required standards in transfer of technical skills and delivery techniques as
assessed in team teaches.
- To be prepared to deliver courses at all Global Knowledge centres and customer sites when
required.
- To keep abreast of industry and vendor technology, exam and certification guidelines,
distributing information to colleagues where applicable.
- To provide sales support in the form of delegate leads and customer visits.
- To respond within given timescales to all operational requests for contact, information and
customer enquiries.
- To manage the classroom and minimise delegate disruption and dissatisfaction.
- To work closely with the designated scheduling manager to ensure that trainer utilization meets
or exceeds the company requirements.
- To establish and maintain positive relationships and communication channels with all
operational team members.
SKILLS & QUALIFICATIONS:
- Demonstrated industry experience.
- Certified as a ITIL Master level
- Experience teaching ILFN4 and some specialist courses, for eg: DCS, DITS, HVIT
- Experience teaching and delivering various Project Management classes in Prince, Agile, and PMI
- Fluency in English is essential for this role
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MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.