RVP, Renewals

The Cornerstone RVP, Renewals is responsible for managing a high-performing, mid-sized team of Renewals Representatives and two managers across customer segments, driving customer retention, and increasing Gross Renewal Rate (GRR) and Net Revenue Retention (NRR). In addition to overseeing core renewals activities, this leader will also manage a digital-focused team responsible for both inbound and outbound motion—engaging install-base customers as well as prospecting into net-new digital accounts to uncover expansion or new business opportunities.

This role blends people leadership, operational excellence, and strategic execution to ensure the team exceeds revenue targets while delivering a world-class customer experience. The RVP, Renewals acts as a coach, mentor, and strategist—empowering their team to take ownership of outcomes, identify growth opportunities, and maximize customer value. Partnering closely with Sales, Customer Success, and Operations, this leader will shape segment strategy, oversee flawless execution, and champion the development of the team.

Key competencies include leadership, strategic thinking, operational rigor, communication, and the ability to drive performance in a fast-paced, metrics-driven environment.

In this role, you will…

• Lead, coach, and develop a team of Renewals Representatives and managers across customer segments to exceed GRR and NRR targets.
• Manage and scale a digital-focused team responsible for inbound and outbound prospecting within the install base as well as outreach to net-new prospects in the Digital segment.
• Strategize, communicate, and uphold clear goals, reinforcing accountability and empowering reps to identify incremental growth opportunities on top of GRR.
• Provide input into segment-level strategy (including digital) and translate it into actionable operating plans for the team.
• Enforce and track execution of account plans, call planning, pipeline and opportunity qualification, ensuring rigor across both renewals and digital outreach workflows.
• Monitor performance metrics, analyze trends, and implement process improvements to maximize efficiency, consistency, and revenue outcomes across all segments.
• Partner cross-functionally with Sales, Customer Success, and Operations to ensure strong alignment, communicate strategy, and optimize both the renewal process and digital outreach motion.

You have what it takes if you have…

• 5+ years of experience in renewals, account management, customer success, or related revenue roles, including at least 2 years leading a team.
• A proven track record of managing high-performing teams that exceed GRR and NRR goals.
• Experience driving inbound and outbound sales motions—ideally within an digital or high-volume environment.
• Strong operational skills with experience implementing processes, driving accountability, and managing performance.
• Excellent coaching and development abilities to empower and grow team members.
• The ability to think strategically about customer portfolios and segments while translating strategy into actionable execution.
• Strong cross-functional collaboration skills with Sales, Customer Success, and Operations.
• Exceptional communication skills to clearly articulate strategy, expectations, and change.
• Comfort operating in a metrics-driven, fast-paced, results-oriented environment.

An extra dose of awesome if you have…

• Experience leading Renewals, Customer Success, or high-volume Sales/SDR teams in a SaaS or subscription-based business.
• Knowledge of enterprise and digital segments and the nuances of each motion.
• Background in revenue operations, forecasting, or pipeline management across renewals and outbound prospecting.
• Ability to analyze customer and pipeline data to spot trends, risks, and expansion opportunities.
• Experience executing change management or process improvements in a high-growth environment.
• Demonstrated ability to influence cross-functional teams without direct authority.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 130800 - 209300 USD.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

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