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Operations Specialist, Site-Based Learning & Services

Strategic Education, Inc.

Strategic Education, Inc.

This job is no longer accepting applications

See open jobs at Strategic Education, Inc..
Operations
Minneapolis, MN, USA
Posted on Thursday, February 8, 2024
The Operations Specialist for Site-Based Learning reports to the Supervisor, Site-Based Learning. This position is a specialized role that is responsible for the implementation, execution, development, and maintenance of site-based learning (e.g., practicum, internship, etc.) processes, communication, and documentation. The Operations Specialist collaborates with internal colleagues and departments, as well as external stakeholders to ensure site-based learning experiences address program requirements and competencies.

This position is considered hybrid and will require 2 days a week in office at the Capella Tower, Minneapolis, MN.

Essential Duties & Responsibilities:

  • Fully support both learners and academic partners throughout the site-based learning cycle.

  • Audit SBL applications, and completion documentation to ensure learners, site supervisors/preceptors and the University meet all requirements of the application and associated contracts.

  • Process registrations and grade changes.

  • Maintain learner files and tracking documents.

  • Establish, implement, and review policies, practices, and procedures pertaining to site-based learning.

  • Complete and maintain regular reporting.

  • Regularly collect and analyze outcome training data to move towards continuous quality improvement of learner success and persistence, and program outcomes.

  • Manage and resolve learner issues in collaboration with organizational stakeholders.

  • Engage with designated learner population via office hours, and appointments.

  • Return all voicemail and email messages within 24 business hours (business days).

  • Send regular proactive communications to learners to provide critical site-based learning resources.

  • Help to maintain and develop new and review/revise existing resources for learners, site supervisors, and other stakeholders, as needed.

  • Support and assist accreditation and licensure efforts for SBL.

  • Maintain workflows, processes and system configuration.

  • Inter-University Collaboration and Partnerships - Serve on SBL committees, sub-committees and work groups, Cross training in other SBL areas, provide on-going updates and trainings across the university regarding SBL processes and requirements (e.g., Academic Advising, Enrollment Services, and Licensing).

Job Skills:

  • Ability and willingness to work in a fast-paced and high demand environment.

  • Strong organizational skills; project planning, prioritization, and execution; and management of multiple details.

  • Demonstrated self-starter and manager of work and projects.

  • Ability to represent Capella brand externally with learners, site supervisors, and sites.

  • Critical thinking and problem-solving skills, the ability to exercise independent judgment, and demonstration of successful project execution.

  • Strong interpersonal skills evidenced in the ability to build and maintain relationships and work collaboratively internally and externally.

  • Effectively communicate, both up and down the management chain.

  • Excellent written and verbal communication as evidenced in the use of strong grammar and sentence structure. Effectively communicate, both up and down the management chain.

  • Proficient ability in the use of multiple software applications such as Excel, Outlook, Word, et cetera, and SharePoint.

  • Naturally inquisitive keeping an eye on process improvement, efficiency, and innovation.

  • Effectively cope with stressful situations.

  • Strong mental acuity.

  • Regular, dependable attendance and punctuality are essential functions of this job.

  • Other essential functions and marginal job functions are subject to modification.

  • Must be able to work more than 40 hours per week, when business need warrants.

Work Experience:

  • 3 years minimum experience in higher education operations.

Education:

  • From an accredited institution, Bachelor’s degree required; Masters preferred.

Other:

  • Ability to work a hybrid schedule including both working from home and on-site. The selected applicant for this position may be required to work onsite and attend onsite or offsite meetings and events.

  • When on site, typical office setting.

  • Mobility within the office including movement from floor to floor.

  • Access information using a computer.

  • Must be able to work more than 40 hours per week when business needs warrant.

  • Must be able to travel 0-10% of time.

  • Travel via plane, car, and metro may be required to perform this job.

  • Strong mental acuity.

  • Effectively cope with stressful situations.

  • Must be able to lift 20 lbs.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

This job is no longer accepting applications

See open jobs at Strategic Education, Inc..