The Operations Specialist for Site-Based Learning reports to the Supervisor, Site-Based Learning. This position is a specialized role that is responsible for the implementation, execution, development, and maintenance of site-based learning (e.g., practicum, internship, etc.) processes, communication, and documentation. The Operations Specialist collaborates with internal colleagues and departments, as well as external stakeholders to ensure site-based learning experiences address program requirements and competencies.

This position is considered hybrid and will require 2 days a week in office at the Capella Tower, Minneapolis, MN.

Essential Duties & Responsibilities:

• Fully support both learners and academic partners throughout the site-based learning cycle.

• Audit SBL applications, and completion documentation to ensure learners, site supervisors/preceptors and the University meet all requirements of the application and associated contracts.

• Process registrations and grade changes.

• Maintain learner files and tracking documents.

• Establish, implement, and review policies, practices, and procedures pertaining to site-based learning.

• Complete and maintain regular reporting.

• Regularly collect and analyze outcome training data to move towards continuous quality improvement of learner success and persistence, and program outcomes.

• Manage and resolve learner issues in collaboration with organizational stakeholders.

• Engage with designated learner population via office hours, and appointments.

• Return all voicemail and email messages within 24 business hours (business days).

• Send regular proactive communications to learners to provide critical site-based learning resources.

• Help to maintain and develop new and review/revise existing resources for learners, site supervisors, and other stakeholders, as needed.

• Support and assist accreditation and licensure efforts for SBL.

• Maintain workflows, processes and system configuration.

• Inter-University Collaboration and Partnerships - Serve on SBL committees, sub-committees and work groups, Cross training in other SBL areas, provide on-going updates and trainings across the university regarding SBL processes and requirements (e.g., Academic Advising, Enrollment Services, and Licensing).

Job Skills:

• Ability and willingness to work in a fast-paced and high demand environment.

• Strong organizational skills; project planning, prioritization, and execution; and management of multiple details.

• Demonstrated self-starter and manager of work and projects.

• Ability to represent Capella brand externally with learners, site supervisors, and sites.

• Critical thinking and problem-solving skills, the ability to exercise independent judgment, and demonstration of successful project execution.

• Strong interpersonal skills evidenced in the ability to build and maintain relationships and work collaboratively internally and externally.

• Effectively communicate, both up and down the management chain.

• Excellent written and verbal communication as evidenced in the use of strong grammar and sentence structure. Effectively communicate, both up and down the management chain.

• Proficient ability in the use of multiple software applications such as Excel, Outlook, Word, et cetera, and SharePoint.

• Naturally inquisitive keeping an eye on process improvement, efficiency, and innovation.

• Effectively cope with stressful situations.

• Strong mental acuity.

• Regular, dependable attendance and punctuality are essential functions of this job.

• Other essential functions and marginal job functions are subject to modification.

• Must be able to work more than 40 hours per week, when business need warrants.

Work Experience:

• 3 years minimum experience in higher education operations.

Education:

• From an accredited institution, Bachelor’s degree required; Masters preferred.

Other:

• Ability to work a hybrid schedule including both working from home and on-site. The selected applicant for this position may be required to work onsite and attend onsite or offsite meetings and events.

• When on site, typical office setting.

• Mobility within the office including movement from floor to floor.

• Access information using a computer.

• Must be able to work more than 40 hours per week when business needs warrant.

• Must be able to travel 0-10% of time.

• Travel via plane, car, and metro may be required to perform this job.

• Strong mental acuity.

• Effectively cope with stressful situations.

• Must be able to lift 20 lbs.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.