Customer Success Manager
StudyPoint
This job is no longer accepting applications
See open jobs at StudyPoint.See open jobs similar to "Customer Success Manager" HighFive Partners.Administration
Remote
Posted 6+ months ago
Who We Are
StudyPoint is a national leader in the private tutoring industry. We are looking for driven individuals that are passionate about helping kids reach their academic goals and believe strongly in the benefit of 1:1 tutoring. Our business is helping kids, and we're exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission-driven, values-based, and entrepreneurial company. Over time, we’ve been the recipient of various awards recognizing business growth and employee engagement, notably a two-time winner of the 50 Most Engaged Workplaces award along with Zappos, Disney, and others. Our success is driven by the people that work here and a community built around our core values:
Onward and Upward * Embrace Growth & Learning * Deliver and Expect Excellence * Live and Work by the Golden Rule * Care for One Another * Build Meaningful Relationships * Communicate, Communicate, Communicate * Have Fun
Position Description
Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics teams to ensure families and tutors are set up for success. You’ll manage one or more specific regions and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals.
Responsibilities
- Provide high quality customer service to StudyPoint students and families; working with an average of 200-250 families.
- Manage 70-90 tutors; provide coaching and guidance to tutors working through challenging situations.
- Grow the business through selling programs to new and existing customers using a consultative sales approach.
- Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise.
- Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings.
- Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database.
- Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates.
- Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.
Requirements
- Excellent interpersonal skills with demonstrated ability to work with many types of people.
- Ability to multitask and handle a high volume of calls and emails.
- Careful attention to detail and ability to develop new processes to improve efficiency.
- Experience working in an environment with shifting priorities and ability to learn new systems.
- Strong written and verbal communication skills and excellent organizational skills.
- Proficiency with Google Suite, Microsoft Office and experience working with a CRM database.
- Excitement to take on increasing responsibility and grow within the company.
- Ability to reach monthly sales goals; sales experience is a plus.
- Experience working in a small, entrepreneurial environment a plus.
- Bachelor’s degree required. Master's degree a plus.
- Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
Benefits
- Competitive salary with option to move to performance-based commission plans after initial training period. Salary range starts at $45,000 - $60,000 DOE.
- Three weeks paid time off in your first year with 9 paid holidays, plus your birthday off.
- Annual paid volunteer day to do community service/charity work.
- Health, vision, and dental coverage options.
- Significant discounts on tutoring for family members.
- 401k option.
- Work from home.
This job is no longer accepting applications
See open jobs at StudyPoint.See open jobs similar to "Customer Success Manager" HighFive Partners.