About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came together when educators with deep experience as teachers, school leaders and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Teaching Channel, Insight Education Group and Lavinia Group.

About iteach

iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach enables paraprofessionals, substitute teachers, and others seeking to become teachers to get the affordable, time-saving education they need to become licensed. Our program combines the convenience of online learning with a full year of face-to-face mentorship during a teaching residency. Notably, iteach is the only non-university educator preparation program to achieve accreditation from the Council for Accreditation of Educator Preparation (CAEP).

Location: This is an in-office role located in Denton, Texas

Travel: Minimal, with less than 10% required.

Office Hours: Monday - Friday, 8:00 am - 5:00 pm CT

The Opportunity

The Academic Advisor I supports iteach's admissions department by managing applicant evaluations, processing transcripts, and providing exceptional customer service, including addressing inbound questions about the application process and general state-specific inquiries. This role ensures a seamless admissions experience for prospective educators, offering a great opportunity to contribute to the development of future teachers and make a meaningful impact in education. The Academic Advisor I reports to the Manager, Admissions.

What You’ll Do

Application Document Management:

• Act as the primary point of contact for candidates during the submission of application documents, including transcripts and test scores.
• Process electronic and mailed application documents efficiently to ensure timely and accurate evaluations.

Customer Support:

• Provide clear and accurate guidance to applicants regarding the admissions process.
• Answer questions about the program and state-specific operations (ex. Nevada, D.C., Florida).

Process Improvement:

• Identify and implement strategies to resolve application friction points and improve the admissions process.
• Continuously seek opportunities for process improvements to increase efficiency and customer satisfaction.

Other Duties:

• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Qualifications

• Associate’s degree required, Bachelor’s degree preferred.
• 4-6 years of experience in a customer-facing role.
• 1-3 years of experience in a university setting is preferred.

• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines efficiently.
• Excellent communication and interpersonal skills, both verbal and written, with experience in providing clear guidance and customer support.
• Proficiency in identifying and implementing process improvements to enhance efficiency and customer satisfaction.
• Comfortable using technology for document management and customer interaction, with proficiency in standard office software (ex. Google Suite).

Who You Are

You are values-aligned – You share K12’s commitment to helping educators thrive, advancing equity, fostering a positive culture, and embracing lifelong learning so we can succeed together.

You take initiative - You are ready to jump in whenever your team needs you and always willing to roll up your sleeves and dive into any task.

You have exceptional interpersonal communication skills – Whether on the phone or in person, you are engaging and personable, with the ability to build strong relationships and effectively communicate to meet goals.

You are service-oriented – You have experience in customer service and are known for your “can-do” attitude, always being genuinely helpful.

You leave no detail untouched - You are extremely organized, able to manage projects with multiple moving pieces, priorities and people, and maintain your attention to detail.

Compensation Range

The compensation range for this position is $23-$26 per hour.

Why Work with Us

We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.

Our Selection Process

Our selection process typically includes an online application, short phone interview, hiring manager interview, candidate exercise, final interview and reference check.

Equal Employment Opportunity and Commitment to Diversity

At K12 Coalition, we are driven to build and sustain a culture of respect, belonging and inclusion. Our DEI committee includes team members across the company that drive grassroots change through affiliated team resource groups, unconscious bias training, and Equity Triads for continuous dialogue.

We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work as a team, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences. We aspire to deliver services, products, and practices that are deeply rooted in equity for all children. We are committed to building a diverse team to contribute to this work.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply.

K12 Coalition will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our HR team directly at hr@k12coalition.com.