Priority application deadline: October 29, 2024

About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education challenges, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came together when passionate educators with deep experience as teachers, school leaders and high-level district administrators saw a genuine need for something better. Our divisions include iteach, Teaching Channel, Insight Education Group and Lavinia Group.

About Teaching Channel

Teaching Channel is a trusted partner and one-stop shop for teacher learning and development. From graduate-level courses and professional development programs, to our innovative video platform for self-reflection, coaching and exemplar videos, we are committed to providing engaging learning, positively impacting student achievement, and preparing educators for a lifetime of success.

Location: Remote, available from anywhere within the U.S.

Travel: Occasional travel required, a few times per year, for education conferences and team meetings, based on business needs.

Working Hours: The standard hours for this role are between 7:00 AM – 6:30 PM CT. This position will have an 8-hour shift within that time frame, plus one evening shift per week extending until 9:00 PM CT, based on business needs.

The Opportunity

At Teaching Channel, a division of K12 Coalition, the Learning Advisor engages with customers via phone, chat, and email to provide graduate-level continuing education courses to K12 educators. This full-time, individual contributor role is accountable for achieving sales benchmarks and profitability goals for business-to-consumer (B2C) sales. Work requires extensive interactions through inbound chats and calls and nurturing customer relationships. The Learning Advisor is responsible for customer growth within their assigned territory and reports to the Registration & Advising Manager.

What You’ll Do

Sales and Customer Engagement

• Achieve monthly, quarterly, and annual sales goals.
• Conduct all phases of the sales cycle through effective phone, email, and live chat interactions.
• Engage and convert existing and potential customers through phone, chat, and email.
• Provide excellent customer service, ensuring all interactions are professional and efficient.

Product Knowledge and Promotion

• Gain in-depth knowledge of company products and communicate their value.
• Develop personalized product recommendations based on customer needs and profiles.

Data and Process Management

• Accurately document customer interactions in the CRM system.
• Enter and update prospective customer data to enhance sales opportunities.
• Participate in ongoing collaboration with internal teams to identify sales opportunities and share challenges.

Customer Retention and Growth

• Engage with lapsed customers to understand and fulfill their professional development needs.
• Actively work to generate individual, group, and district sales.
• Conduct in-depth research and analysis of district and state requirements to identify opportunities for lead generation and drive individual and group sales growth.

Other Duties

• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Qualifications

• Associate degree or higher in any field, or equivalent professional experience.
• At least 2 years of successful experience in B2C sales.
• Strong proficiency in various computer programs and CRM systems.
• Proven ability to meet and exceed sales performance metrics.
• Experience in consultative inside sales, especially for complex or intangible products.
• Preferred but not required: Background in collegiate admissions or academic advisement.

Who You Are

You excel at meeting the needs of customers and the business – You think and act strategically, adjust to changing customer needs, maintain attention to detail, and manage your time effectively. You build positive customer relationships through proactive communication and problem-solving.

You foster collaboration - You work effectively within and across teams, welcoming multiple viewpoints and valuing diverse perspectives.

You take ownership and demonstrate initiative – You are a motivated team player and self-starter, ready to contribute to your team’s goals with a collaborative and solutions-oriented mindset.

You are a lifelong learner - Your openness to receiving feedback supports your professional growth and improves your results.

Compensation Range

Compensation: Base compensation range of $24-$28 hourly plus a competitive bonus plan.

As part of our commitment to pay equity, new hires are typically brought into the organization at a salary between the salary band minimum and the salary band midpoint depending on qualifications, location, internal equity, and the budgeted amount for the role.

Why Work with Us

We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.

Our Selection Process

Our selection process typically includes an online application, short phone interview, hiring manager interview, candidate exercise, final interview and reference check.

Equal Employment Opportunity and Commitment to Diversity

At K12 Coalition, we are driven to build and sustain a culture of respect, belonging and inclusion. Our DEI committee includes team members across the company that drive grassroots change through affiliated team resource groups, unconscious bias training, and Equity Triads for continuous dialogue.

We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work as a team, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences. We aspire to deliver services, products, and practices that are deeply rooted in equity for all children. We are committed to building a diverse team to contribute to this work.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply.

K12 Coalition will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our HR team directly at hr@k12coalition.com.