About K12 Coalition
K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher certification, test preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition came together when educators with deep experience as teachers, school leaders, and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Passage Preparation, Professional Development Institute, Teaching Channel, Lavinia Group, and Keys to Literacy.
About iteach
iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach enables paraprofessionals, substitute teachers, and others seeking to become teachers to get the affordable, time-saving education they need to become licensed. Our program combines the convenience of online learning with a full year of face-to-face mentorship during a teaching residency. Notably, iteach is the only non-university educator preparation program to achieve accreditation from the Council for Accreditation of Educator Preparation (CAEP).
Employment Type:
Full-Time
Non-Exempt
Hourly
Location: This is an in-office role located in Denton, Texas.
The Opportunity
As a Program Advisor Associate at iteach, a division of K12 Coalition, you’ll work directly with individuals who are enrolled in the iteach program and actively pursuing teacher certification. Many of these candidates are paraprofessionals, career changers, or recent graduates preparing to enter the classroom. You’ll provide personalized support through calls, emails, and virtual meetings—answering questions, clarifying requirements, and helping them stay on track. While your primary focus is on enrolled candidates, you may also occasionally support prospective candidates by answering initial questions or helping them navigate early steps in the certification process. Your role is key in ensuring candidates feel confident, informed, and supported throughout their journey.
The Program Advisor Associate reports directly to the Program Advisor Lead.
What You’ll Do
Serve as the primary point of contact for iteach candidates, responding to inbound calls and emails to guide them through the iteach program and teacher certification process.
Conduct personalized one-on-one advising sessions via Zoom, answering questions and helping candidates navigate their path to certification.
Stay current on program requirements, state certification guidelines, and application steps to ensure accurate and up-to-date advising.
Educate prospective candidates on the value of iteach’s alternative certification program, clearly communicating program benefits and addressing any concerns.
Support candidates throughout the application and enrollment journey, driving engagement and improving the conversion rate from “Applied” to “Enrolled.”
Maintain detailed records of candidate interactions, tracking progress and follow-ups to ensure a seamless experience.
Collaborate with internal teams to share candidate feedback and contribute to ongoing program improvements.
Provide an exceptional customer service experience, ensuring every candidate feels supported, informed, and confident throughout their journey.
Qualifications
Associate’s degree is required, Bachelor’s degree is preferred.
2-4 years of experience in a customer service, advising, or sales-related role, preferably in an education or service-oriented setting.
Strong written and verbal communication skills, with the ability to build rapport and connect with individuals through virtual channels (phone, email, chat).
Proven ability to manage multiple tasks, stay organized, and follow up on details in a fast-paced environment.
Self-motivated and able to work independently while contributing to team goals.
How We Work at K12 Coalition
Our work is grounded in five Core Competencies that guide how we collaborate, support others, and move work forward: Accountability, Adaptability, Collaboration, Customer Service Orientation, and Initiative.
Accountability: Following through on work, owning commitments, and communicating progress or challenges along the way.
Adaptability: Navigating change with flexibility and focus as priorities, information, or needs shift.
Collaboration: Working together across roles and perspectives to achieve shared goals.
Customer Service Orientation: Meeting the needs of internal and external partners with clarity, responsiveness, and follow-through.
Initiative: Taking action without waiting to be asked and looking for ways to improve systems, processes, or experiences.
Compensation Range
The compensation for this position is $24 per hour.
Compensation is determined based on qualifications, location, internal equity, and the budgeted amount for the role.
Why Work with Us
We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.
Our Selection Process
Our selection process will include an online application, a short phone interview, a candidate exercise, and a final interview.
Equal Employment Opportunity
K12 Coalition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you need assistance or accommodation during the interview process due to a disability, please email us at recruitingteam@k12coalition. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Protecting Your Job Search
K12 Coalition is committed to a transparent and secure recruitment process. Please keep the following in mind as you explore opportunities with us:
Official communication: All recruitment-related communication will come from an @k12coalition.com email address. We do not use messaging platforms for recruiting.
Application process: We do not send unsolicited job offers. All open positions are listed on our official Careers Page, and any offer follows a formal interview process.
No upfront payments: We will never ask candidates to pay fees of any kind during the hiring process, including for training materials, background checks, or equipment.
If you receive any communication that does not align with the above, please report it to hr@k12coalition.com. Your security matters to us.
