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Solutions Engineer (Distributed - Canada)



Posted on Friday, July 5, 2024

Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Do you love being the liaison between your customers, technical support, and product teams to find creative technical solutions for high-tier clients? We’re looking for a Solutions Engineer to join us at Thinkific.

As a Solutions Engineer, your primary role is to offer technical solutions to our largest Thinkific Plus clients. You will support revenue-generating activities, as well as cross-team enablement. Reporting into the Manager, Customer Success, you will be a champion for the Thinkific platform and supporting various teams. Your goal is to drive platform adoption that translates into increased revenue and retention of MRR within our Plus portfolio. One day this could look like supporting the Sales team to move opportunities through the sales cycle, exploring new use cases, and enabling our teams and customers to navigate any technical barriers. The next day you might be working alongside the Customer Success team to increase renewal rates and save high-risk clients from churn.

Your goal will be to support Plus customers in finding technical solutions so they can achieve success with Thinkific. Here’s how you’ll accomplish this:

  • Collaborate with the Sales teams to understand customers’ business objectives and pains. You’ll work to make it simpler and more pleasant to evaluate our product, becoming a crucial contributor to vetting and closing deals
  • Build a deep understanding of customers’ business problems, technical requirements, and success criteria, so you can help craft customized solutions to drive long-term value. To do this you will utilizing Thinkific’s robust feature set including the API, webhooks, Single Sign On (SSO), themes, integrations, and our growing apps ecosystem
  • Work with the Customer Success team to solve problems and ensure clients are maximizing the value of Thinkific by providing next-level product expertise through all stages in the customer journey
  • Use your expertise to create Knowledge Base articles, prepare whitepapers and proof of concepts, and deliver customized product demos/training sessions for both internal teams and clients
  • Review and answer external vendor and assessments such as Requests For Proposals (RFPs) or Security Questionnaires
  • Communicate with both customers and prospects as our Technical Software Expert to verify compatibility of system requirements with Thinkific, discuss possible solutions, and advise on implementation methods and best practices
  • Act as the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Thinkific teams in order to help inform our product roadmap
  • Identify and support revenue-generating activities across the Plus business line (new business and expansion) and platform/service utilization in line with best practices and departmental goals

The person we have in mind likely:

  • Has 2+ years of experience in a technical consulting or pre-sales solutions engineering role in a SaaS organization
  • Can quickly gain an understanding of prospects’ unique challenges, needs, and processes and has the ability to use that knowledge to advise the Sales process and find solutions for these buyers
  • Has experience supporting and scaling pre- and post-sales departments to become technically independent and self-sustainable
  • Is familiar with web APIs , webhooks, SSO, and client-side development with JavaScript, HTML, and CSS
  • Exhibits strong problem solving skills—you can easily weave together all the technical pieces to accomplish complex setups and workflows
  • Possess experience reviewing and submitting RFPs
  • Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience

These things would also be nice, but we think you could learn them on the job:

  • Comfort performing product demos or demonstrating highly technical products
  • Strong knowledge of privacy and security compliance
  • Hands on experience working with web solutions
  • Experience with any of our integrations (like Brillium Exams, Direct Infusionsoft, Direct ActiveCampaign, etc.) and experience with Salesforce

The recruitment compensation range for this position is $88,000-$110,000 CAD.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

What you can expect if you join Thinkific:

👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada's Top Small & Medium Employers!

🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.

💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.

🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.

💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.

⬆️ Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.

🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.

🍦Eats and Treats. $50 CAD per month to treat yourself with snacks, lunch, or groceries to cook at home.

💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!

The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.