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Implementation Manager

Thrive Global

Thrive Global

United States · Remote
Posted on Friday, June 7, 2024

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 200 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com.

As the Implementation Manager at Thrive, you will transform the way our customers operate as a business by building a Well-Being strategy with them that will give their employees the cultural permission to thrive. You have a passion for wellness, with a diversity of responsibilities that range from highly strategic problem solver to driving key details in projects for our customers. You love to build new processes as part of a newer team within Thrive, that will help both our customers and company grow.

If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.

Who You Are:

  • A results-oriented communicator who is passionate about helping customers in the critical initial stages of their relationship with Thrive.
  • A meticulous creator with a dash of perfectionism, who reviews his/her work carefully.
  • Someone who manages time and prioritizes effectively to meet deadlines and customer expectations
  • A self-starter who enjoys taking initiative ownership, and requires minimal supervision
  • Someone who thrives in a fast-paced environment, is flexible and has high energy to get work done
  • Someone with a passion for changing the way people work and live with demonstrated interest in topics like well-being, productivity, neuroscience, behavioral sciences, and performance
  • Someone who loves working with cross-functional partners like Sales and Product teams as well as customers to help achieve customer goals.

How You'll Contribute:

  • Create and build implementation strategy plans with clear goals, timelines, and measurements with customers, partnering closely with internal stakeholders.

  • Lead and manage implementation of new customers, owning the end-to-end experience, maintaining communication throughout the course of the project to meet customer expectations.

  • Deliver the highest level of customer satisfaction to ensure a successful launch

  • Serve as a subject matter expert on all operational aspects of new client installation

  • Play vital role in customers’ first interactions with Thrive, creating trusted relationships and setting the foundation for a long term successful partnership.

  • Plan, lead, and organize the Well-Being Strategy launch for Thrive customers, ensuring cultural permission, working with exec stakeholders for the roll out.

  • Translate business requirements into an actionable plan and meet milestones in accordance to customer goals.

  • Iterate and develop processes, best practices, and tools for customer implementation lifecycle, always solving for our customers time to value.

  • Troubleshoot and solve all customer issues, requests and questions within the onboarding process, partnering closely with product, sales, CSM, and support to deliver a world class experience.

  • Act as voice of customer to internal teams, providing feedback to help shape roadmap.

Must Haves:

  • BA / BS or equivalent work experience and 5+ years of Project management /Onboarding/Implementation experience

  • Innovative messaging and presentation capabilities; ability to create/drive visual tools to sell/explain products and services in a compelling/ emotive way.

  • Experience with B2B sales and/or marketing required; experience with HR, SaaS, and/or consulting services a plus

  • Strong time management skills, ability to think strategically and manage multiple projects and deadlines

  • Experience with project management and stakeholder management to meet aggressive deadlines

  • Knowledge and experience with presentation software (Pitch) and design software (Figma) to build customer-facing collateral

What We Offer:

  • Being part of a mission-driven company that’s truly making a difference in the lives of people around the world

  • Ability to develop within the company and shape our growth strategy

  • A human-centric culture with a range of wellness perks and benefits

  • A competitive compensation package

  • Medical, dental and vision coverage + 401k program with company match

  • Generous paid time-off programs

Compensation for this role depends on level, and will likely fall in the $130,000-160,000 range. We provide a competitive mix of salary, performance bonus, and equity.

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.

Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.

Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.